I owned three Kiefer Built Genesis trailers, I thought they were very well built for a mid-level trailer. Sorry you had bad luck out of yours. Sounds like Kiefer is trying to do the right thing though. Also a bent axle wouldn't cause a wheel to go "flying off", may wear out the tire quickly but not "flying off".

I sent you a PM regarding the issues with my Kiefer Built Genesis.

Scoop,

I have already talked to jhagerstown about trying to help him with his problems. If you will give me a call I will try to help you as well. My # is 704-546-5216.I am a Kiefer Built Dealer

Ricky Vaughn  Owner Diamond V Trailer Sales

Scoop,

I am very interested in your issues with your KB.  Esp. if they are axle and/or tire issues.  Please PM me also.

Thanks!

PM - the problems (thus far) have nothing to do with axles or tires.

I'm reluctant to say too much as Kiefer has indicated they are working on my trailer issues; albiet slowly and with no guarantee of a favorable outcome for me.  I would, however, like to give them the benefit of the doubt that they will rectify things. 

Scoop,

Please let me know how it all turns out!

I have had a couple of warranty issues with my Kiefer and I can say that Kiefer has taken care of my issues with no questions asked.  The 3/8 KB warranty has been great!  Of course, as with any trailer, you have to have a good dealer is willing to help as well.  From my experience, Kiefer stands behind their trailers and wants their customers to be satisfied. 

Most Keifer dealers won't do warranty work on their trailers because Keifer Built won't pay for or cover the repairs.  Any one can offer a "long warranty"  Most trailer brands that offer a long warranty do it for a reason.  Usually means they are having problems.

PM - I must say your experience w/Kiefer's response has differed quite a bit from mine.

They have questioned everything and have not offered any sort of resolution thus far - hinted - yes, followed through - no.  Only because I am persistent are the discussions ongoing - 3 full months later.

The dealer that I purchased my trailer from is no longer in business.  However, the local dealer has a service department that has been very good to me - and quite supportive.  Everything comes to a grinding halt at the corporate level.

If I were you, I would consider myself quite fortunate!

 Sporty,

 Most Keifer dealers won't do warranty work on their trailers because Keifer Built won't pay for or cover the repairs.

The above statment is as false as they come. As I stated earlier we are a Kiefer Dealer. They have never even thought about not paying a warranty claim that we have submited to them.

Sporty,

FYI-  The warranty manager from Kiefer Corp. Headquarters has called my personal cell phone several times when I have had warranty work done to see if I was happy.

They are great people to deal with.

I don't understand, is there not 2 dealers on this site trying to fix this guys trailer?

"the wheels are falling off his story"

Either he is not listening(good chance).

He may be telling stories about his trailer(better chance).

His dealer is sick of dealing with him(outstanding chance).

Manufactures are only responsible for manufacturers defects, not defects in personalities.

I don't have to investigate nothing, I owned three of them and had a couple of warranty issues resolved by them. I have now moved on to a much higher priced trailer. As I said I believe there is much more to this story, someone get on here after just registering and blast a brand of trailer, I smell something fishy, and I have a pretty good nose. Litigation is the problem not the solution.

I just went to this cats website, the trailer is running so far downhill is a wonder it lasted 8 months before he had an axle problem.

 Okay Mr. JHAGERSTOWNR,

  I called you yesterday evening and told you that I would do my best to help you out in getting your problem resolved. You said that Kiefer Built had already put a Brand New set of axles under the trailer.You told me all you wanted was to have a new fender and light put on the trailer at no charge. So this morning I called Kiefer Built and they agreed to send us the fender & light for your trailer at no charge. I then called you again this morning and told you this. I also agreed to put the fender & light on at no charge. You of course would have to get the trailer to us. I realize that we are about 5 to 6 hours from you but I at least thought we had a solution to your problem. You said you would call me back and let me know if you would be willing to bring it. I have not heard from you. I do however see your post were you said they refuse to speak to you and you also said Best thing they can do is fix my trailer and shut me up. Well I am willing to do that. So I don't understand what the problem is now. I know me & you have been having these conversations over the phone instead of using this board and I proberly would not be posting this now but I thought that the air needed to be cleared.

You have my #. Please feel free to call me if you decide you want the trailer fixed.

Ricky Vaughn   Diamond V Trailer Sales