Posted 2010-04-21 4:06 PM (#119131 - in reply to #119117) Subject: RE: Dodge not wanting to cover warranty
Member
Posts: 31
There saying it was caused by "faulty fuel" or by not changing the fuel filter...... It's been serviced religiously by the tire place and I have receipts...60k 67k 74k 80k 85k and now it sits at 89k. The dealership it's at has records up until 49k. The tire place never put the filter on any tickets because they did it for free. I provided them.. trying to scramble and find receipts from last year. good luck me. I have proof where I bought 2 filters last sept where autozone has it on record!
The service manager know's it's been taken care of and changed but he says that anything over $6k he has to get authorization from his d.m. The trucks in very good condition. he knows there wrong and is telling me there's nothing he or I can do about it. he gave me a 800 # & i talked to some lady who was reading off the computer screen and prolly has no idea what a dually even is............... SO AGGRAVATED.
Posted 2010-04-21 5:00 PM (#119134 - in reply to #119117) Subject: RE: Dodge not wanting to cover warranty
Member
Posts: 28 Location: Southern Indiana
Call Cummins.. I think the number is 1-800-DIESELS. You'll have to be persistent with them. But if you are they'll give it up. I've lost contact with most of the people I knew in service and warranty. But I do know if you hound them alot of the time they'll give in.
Posted 2010-04-21 5:04 PM (#119135 - in reply to #119117) Subject: RE: Dodge not wanting to cover warranty
Elite Veteran
Posts: 662 Location: Vanzant, Missouri
Call Dodge Corp. and raise cain..We had a simular issue and the service manager said that it was with in specs and they weren't liable. After telling corporate the issues and what the dealer told us. Wasn't to long after that we had a call from the dealership to bring it on.
Posted 2010-04-21 10:15 PM (#119150 - in reply to #119131) Subject: RE: Dodge not wanting to cover warranty
Expert
Posts: 1351 Location: Decatur, Texas
Originally written by calfroper on 2010-04-21 4:06 PM
There saying it was caused by "faulty fuel" or by not changing the fuel filter...... It's been serviced religiously by the tire place and I have receipts...60k 67k 74k 80k 85k and now it sits at 89k. The dealership it's at has records up until 49k. The tire place never put the filter on any tickets because they did it for free. I provided them.. trying to scramble and find receipts from last year. good luck me. I have proof where I bought 2 filters last sept where autozone has it on record!
The service manager know's it's been taken care of and changed but he says that anything over $6k he has to get authorization from his d.m. The trucks in very good condition. he knows there wrong and is telling me there's nothing he or I can do about it. he gave me a 800 # & i talked to some lady who was reading off the computer screen and prolly has no idea what a dually even is............... SO AGGRAVATED.
Well I hate to be the one to give you bad news, but Dodge is RIGHT! They are going to use the fact that the dealer did not do the actual work on the truck so they can not be for sure that the work was actually done. These trucks are major bad about fuel problems and most of it being Dodges fault but since the truck has miles on it now with no issues before they will sure enough pass the buck to you....
A good friend of mine just ran into the same type deal on his 05 and ended up costing him 8-k his part. All over a fuel filter issue.
If the dealer took fuel samples from inside the tank and inside the filter housing there is nothing you can do, this is all the proof the dealer needs to pass the cost to you.
Posted 2010-04-22 9:02 AM (#119169 - in reply to #119150) Subject: RE: Dodge not wanting to cover warranty
Veteran
Posts: 134
So if Dodge is right. Even if you do have a warranty, and did have it serviced regularly, what do you do? You can't control most of the time what quality of fuel goes in your truck. Do Ford and Chevy have these issues also? What good is it to have a warranty if they won't honor it!
Posted 2010-04-22 9:19 AM (#119171 - in reply to #119117) Subject: RE: Dodge not wanting to cover warranty
Member
Posts: 31
Nothing.. factory, as it was when it came of the lot. They "dusted" it to see if about the trash...particles and it "passed".
This is ridiculous. They are also a ford dealer and the service manager said if this was a Ford, it would not be a issue at all and would probably have been fixed by now.
Posted 2010-04-22 11:11 AM (#119184 - in reply to #119169) Subject: RE: Dodge not wanting to cover warranty
Expert
Posts: 1351 Location: Decatur, Texas
Originally written by liv to ride on 2010-04-22 9:02 AM
So if Dodge is right. Even if you do have a warranty, and did have it serviced regularly, what do you do? You can't control most of the time what quality of fuel goes in your truck. Do Ford and Chevy have these issues also? What good is it to have a warranty if they won't honor it!
About the only way you can get Dodge to pay for something like this is to have ALL of the service work done by a Dodge dealer! Dodge paid for mine, because it only had 36-k miles and they had done all the work on it and the truck was in the shop 2 or 3 other times for the smae problems. Thats is when they found the vent tube on top of the tank causing the problems. The tube was too short and was setting on top of the tank sucking dirty off the top of the tank.
Ford and GM so far has not had any issues like this. Their vent tube is run way up high on the frame rail out of the way.
Posted 2010-04-22 11:26 AM (#119186 - in reply to #119171) Subject: RE: Dodge not wanting to cover warranty
Expert
Posts: 1351 Location: Decatur, Texas
Originally written by calfroper on 2010-04-22 9:19 AM
Nothing.. factory, as it was when it came of the lot. They "dusted" it to see if about the trash...particles and it "passed".
This is ridiculous. They are also a ford dealer and the service manager said if this was a Ford, it would not be a issue at all and would probably have been fixed by now.
RIDICULOUS!
What passed?
If they already told you it was fuel or fuel filter related then you will actually have stuff in the tank. If they say you do not have anything in the tank and they have the little card showing the (snots test) test results, contact Dodge corp. and tell them that your truck passed the "snots test" but the service man told you it was a fuel problem.
The snots test is what is run to check for bad fuel, if your passed, then Dodge needs to step up. Let me know if this is the test they did and if your dealer will not get you a number to corp. I can!
Posted 2010-04-22 2:49 PM (#119200 - in reply to #119197) Subject: RE: Dodge not wanting to cover warranty
Expert
Posts: 1351 Location: Decatur, Texas
Originally written by wyndancer on 2010-04-22 1:04 PM
HTB, So what's a person supposed to do if he don't live next door to a Dodge dealer? I'd really like to the wording in any Dodge owner's manual that states that.
I guess I missed something, what do you mean "live next door to a Dodge dealer"?
The dealer I use is 50 miles from me...I do have a dealer that is about 10 miles from me, but I will not let them change the air in my tires!
I sure don't like the fact of having the dealer do the service work as far a fuel filters go, but sometimes you have to play the game. On my truck the factory fuel filter is around $70 my cost and the dealer that I use charges me $100. total to change it. Not bad for me, it is a pain in the butt to get to my filter.
I am going to installing an airdog filter system on mine during the next filter service. It is about a $500. item but is a much better filter system than the factory mess, even comes with a lift pump to rid of the factory unit and the replacement filters are about 10 bucks each.
Posted 2010-04-22 9:56 PM (#119219 - in reply to #119200) Subject: RE: Dodge not wanting to cover warranty
Extreme Veteran
Posts: 406 Location: Minneapolis, MN
Originally written by hogtownboss on 2010-04-22 2:49 PM
I guess I missed something, what do you mean "live next door to a Dodge dealer"?
The dealer I use is 50 miles from me...I do have a dealer that is about 10 miles from me, but I will not let them change the air in my tires!
There are areas in this country where a Dodge dealer is more than 50 miles away. So should Dodge be able to require me to make a 200 mile round trip to have the oil/fuel filter changed?
If that is indeed a published portion of the Dodge/Cummins warranty...count me out.
Posted 2010-04-22 11:08 PM (#119226 - in reply to #119117) Subject: RE: Dodge not wanting to cover warranty
Extreme Veteran
Posts: 383 Location: Texas
I would like to know the reason a fuel filter not being changed could cause any more problem than not getting a enough fuel when it clogs up, that's what I would be asking them. Their "reason" doesn't fit the symptoms.
Posted 2010-04-23 7:15 AM (#119232 - in reply to #119226) Subject: RE: Dodge not wanting to cover warranty
Extreme Veteran
Posts: 406 Location: Minneapolis, MN
Originally written by greyhorse on 2010-04-22 11:08 PM
I would like to know the reason a fuel filter not being changed could cause any more problem than not getting a enough fuel when it clogs up, that's what I would be asking them. Their "reason" doesn't fit the symptoms.
Not sure about the new Dodges, but Ford has had electric fuel pumps mounted on the frame rail, not in the tank, since the '99 model year....Powerstroke platform.
What can with a clogged fuel filter letting by debris is called "channeling". The pressure is so great that a tiny hole is formed in the filter media. That hole goes bigger....so soon there is unfiltered diesel going through the system.
Posted 2010-04-23 9:34 AM (#119242 - in reply to #119117) Subject: RE: Dodge not wanting to cover warranty
Veteran
Posts: 197 Location: MT
The more I read about Dodges and talk to people the more I never want to own one. This has pretty much sealed the deal after reading this. I haven't ever had problem w/ Ford covering warrenty and I've changed my own oil and fuel filters and had many different shops work on my vehicle.
Posted 2010-04-23 10:10 AM (#119248 - in reply to #119219) Subject: RE: Dodge not wanting to cover warranty
Expert
Posts: 1351 Location: Decatur, Texas
Originally written by wyndancer on 2010-04-22 9:56 PM
Originally written by hogtownboss on 2010-04-22 2:49 PM
I guess I missed something, what do you mean "live next door to a Dodge dealer"?
The dealer I use is 50 miles from me...I do have a dealer that is about 10 miles from me, but I will not let them change the air in my tires!
There are areas in this country where a Dodge dealer is more than 50 miles away. So should Dodge be able to require me to make a 200 mile round trip to have the oil/fuel filter changed? If that is indeed a published portion of the Dodge/Cummins warranty...count me out.
No they should not require you to go to the dealer for service, but tis is the only sure fire way to have Dodge actually own up and pay for the work on something like this issue.
Posted 2010-04-23 10:22 AM (#119250 - in reply to #119226) Subject: RE: Dodge not wanting to cover warranty
Expert
Posts: 1351 Location: Decatur, Texas
Originally written by greyhorse on 2010-04-22 11:08 PM
I would like to know the reason a fuel filter not being changed could cause any more problem than not getting a enough fuel when it clogs up, that's what I would be asking them. Their "reason" doesn't fit the symptoms.
They call it contaminated fuel! Not sure about the spelling but is plaiin english POOR quality fuel or bad fuel. Only takes 1 tank to ruin your day, but the more often you change your filters the better off you are. Right now I am changing mine with every oil change.
Posted 2010-04-23 11:05 AM (#119255 - in reply to #119117) Subject: RE: Dodge not wanting to cover warranty
Member
Posts: 31
I was to, just they weren't doing it. It's worth the $25 to do it every time vs. having to do it on the side of the road. i have service records at 60k 67k 75k 80k 85k and a receipt from a truck stop changing the fuel filter at 86,784 and now it sits at 89k. I havent heard back from them, but the next time I do I'm gonna ask them about the SNOTS test. they have chrysler records up to 50k miles as well. & i had bought the extended warranty!
The service manager says the "district manager" is the one denying the claim. I'd like to run across him in a dark alley..lol
Posted 2010-04-23 11:23 AM (#119256 - in reply to #119242) Subject: RE: Dodge not wanting to cover warranty
Regular
Posts: 92 Location: Harrisburg, PA
Originally written by brew26 on 2010-04-23 9:34 AM
The more I read about Dodges and talk to people the more I never want to own one. This has pretty much sealed the deal after reading this. I haven't ever had problem w/ Ford covering warrenty and I've changed my own oil and fuel filters and had many different shops work on my vehicle.
Well I've heard of Ford doing similar things. As has GM. They're all seeing a fair amount of warranty work and they're not afraid to push back if things smell fishy to them.
The bottom line is that it's very important to keep the receipts for all parts/work done while in warranty period. If you do the work yourself, keep the receipt for each oil filter, fuel filter, and jug of oil and keep a proper maintenance logbook. If the failure you had resembles the kind of damage that's caused by misuse or poor maintenance they'll need to see your maintenance records.
Posted 2010-04-23 5:16 PM (#119274 - in reply to #119117) Subject: RE: Dodge not wanting to cover warranty
Regular
Posts: 69
I've had problems in the past with Dodge not covering items. For that I ventured away for many years then purchased the 05 because of cummins. Now you have me thinking I should have stayed away and shot myself in the other foot.
Posted 2010-04-24 2:59 PM (#119312 - in reply to #119274) Subject: RE: Dodge not wanting to cover warranty
Regular
Posts: 74 Location: NW
Originally written by califhorseman on 2010-04-23 5:16 PM
I've had problems in the past with Dodge not covering items. For that I ventured away for many years then purchased the 05 because of cummins. Now you have me thinking I should have stayed away and shot myself in the other foot. Bought the wife a Ford. [/QUOTE
For the very same reasons, I will NEVER buy another Ford!! I had so many probs w/my F350 Powerstroke I bought new & kept getting the run around from Ford. I called them directly & even got told by one of the people in the complaint dept that what basically happens is this: they make a report & pass it on to "the powers that be", & that is the end of it - don't expect to hear from them or get any satisfaction. So first chance I found to trade it in (NO way could I sell that POS w/a clear conscience to anyone in a private sale! I let a Ford dealership deal with it.
Dodge not wanting to cover warranty
