Mag, my window fell off my Exiss, too. But it was the aluminum hinge that broke. I contacted Exiss, and they were wonderful in getting it replaced. Seems there was a problem with the hinges being put on wrong or something and it stressed the aluminum until it cracked.

Get in touch with the company and tell them what happened. They may help!

The problem with the hinges breaking is, aluminum hinge with a steel pin running through it with no lubricant between the two. If they are used pretty much every week or three they will stay free. If not they will seize. I got one on the Silver Star that don't get much use that was about to seize, I kept it wet with diesel fuel and Mobil 1, 10W30 for several weeks. I would fold it up and down about 3 dozen time every few days. It works as good as new now. Another thing is to spray the hinges, latches and the sliding window rubber/felt gaskets with a silicone lubricant quarterly/every 3 months.... That will keep every thing moving nice and smooth!!

How old is your trailer? Warranty items are "free from Manufacturers defects" sounds like your issue could be some kind of manufacturer defect. I know from past experiences on this board that Exiss goes above and beyond to keep people happy with their product. Replacing a window that is say 5-6 years old would be outside the warranty but could be justified. Replacing a window that is 10 years old or older would just be outside of anyones realm of warranty. When trailers or anything else gets to certain age then it becomes an "upkeep/maintenance" item instead of a warranty item. Sounds like you already have at least one dealer trying to help you already, but age of trailer could be the factor.

The manufacture of these windows is called Creations but conveniently they went out of business. 

There is a repair that could be effected using epoxies. However since you are only here to trash Exiss, that would not be of interest to you.

We also have a 2001 with no issues.

Did you hear about the Exiss with an exploding roof?

Gard

Just my opinion for what it's worth.

Gard - you are right and that is basically what they are telling me and I understand that but I can't apologize that my trailer has been kept indoors and out of the weather which is probably why it has lasted this long but that does not excuse them.  All I am asking is that they do what is fair and fix it.   In the business world I work in reputation counts because without customers you have no business.

It is almost a false advertisement.  For example - if I purchased a trailer with a wood floor I know over time that it would need replacing.  I was sold on the confidence that I purchased an aluminum trailer that would last a long time with proper maintenance like re-sealing the roof, packing the bearings, etc. 

What if I was driving down the highway and the window fell off and hit a car behind me and caused an accident that resulted in a death.   They could be sued very easily and I don't think I would want that resposilbility on my business so I am asking for them to take the opportunity and do the right thing.  Safety is first and foremost and these windows are not safe.  What caused the window to come apart was the small screw holding the frame to the wood.  I am just glad it happened when I was parked and caught it myself. 

Again I plan on allowing them the opportunity to do the right thing and that will determine how I feel about their trailers.  Up until this I was pleased with my trailer.

I have to agree with most of the comments on thie thread. Your trailer is 7 years old - and you cannot possably hold the manufacturer responsable forever.

I do not think that any manufacturer would purposly use a product that is going to fail. You will probably find that at the time of manufacture it was the best product available at the price. You must also remember that you did not buy a top of the line trailer either - so expecting Rolls Royce back-up after 7 years is kind of nonsensical - if you only bought a Mazda.

I would put my pride in my pocket and take the advice that has been offered.

My guess is that on a seven year old trailer, there would be no liability on the company if the window fell off going down the road and hit a car behind you.  Sure the manufacturer could be sued -- you can sue anyone for anything -- but I doubt if the complaint would hold water.  Any and all liability in this scenario would truly be the trailer owner.  As the owner of a 7 year old trailer or 18 minute old car, you have a duty to make reasonable efforts at making sure the vehicle is safe to roll down the road. If the attorney representing the family whose loved one died as a result of your window falling off your trailer can prove that you were aware of the potential safety defect but took no steps to avoid the negative outcome (i.e. remove or repair the window or somehow otherwise secure it so it would not fall off) then you are going to be in pretty hot water because of your negligence.