Posted 2009-02-05 12:11 PM (#98851) Subject: Bison Trailers Starting on Fire
Member
Posts: 39 Location: Indianapolis, IN
We had yet another customer inform us that their Bison trailer had started on fire. This brings the total of fires we have heard of to 4 and counting the 2 we had catch on fire on our lot, brings the total of fires known to us to 6.There are two areas that these trailers are catching fire: 1. The electric jack & 2. The refrigerator/refrigerator wiring. I have written this so all Bison trailer owners can inspect these two areas for their own safety and the safety of their families and animals.Both of these problems can be averted with the proper engineering and quality. My understanding of the jack fires is that Bison does not use an inline fuse between the electric jack and battery. If the jack binds up because the set screw backs out, the motor will attempt to pull more current and the wiring will catch fire.On the refrigerator, I was told by one of our service managers that the wiring is also the culprit in the refrigerator fires. There was a recall on some refrigerators, but I have yet to hear of any other brands of trailers catching fire.If you are a Bison trailer owner, please inspect these two areas for your own safety. I have thought about posting this after the last customer report, but thought that it would just appear more as sour grapes than a factual post, but with the continued reports of these incidents, I felt that human and animal life should come first.
Posted 2009-02-05 3:28 PM (#98865 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Member
Posts: 16
Location: OR
Did you contact your customers after receiving a service notice on the issue, like all dealers were requested? They were in only a small number of trailers and had to do with an error in the parts supplier instructions I believe. As far as a dometic recall, that was industry wide (RV's included) and has even been posted on this site.
Posted 2009-02-05 5:13 PM (#98872 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Member
Posts: 16
Location: OR
Appreciate your concern for customers if it is in fact genuine. Just seems fishy coming from a former dealer that had posted nasty comments on their website only a shortwhile ago when the line was pulled from them. The subject title of your post is also misleading and I would imagine geared towards trying to tarnish Bison's name as opposed to informing customers as I would hardly call a jack burning out "Bison Trailers Starting on Fire".
Posted 2009-02-05 5:30 PM (#98874 - in reply to #98865) Subject: RE: Bison Trailers Starting on Fire
Expert
Posts: 2958 Location: North Carolina
Originally written by clay7 on 2009-02-05 12:28 PM
Did you contact your customers after receiving a service notice on the issue, like all dealers were requested? They were in only a small number of trailers and had to do with an error in the parts supplier instructions I believe. As far as a dometic recall, that was industry wide (RV's included) and has even been posted on this site.
Sounds a bit testy... Your ox getting gored?
Warning are just warnings. I don't think any less of Bison trailers. If one has an unprotected electrical circuit a fusible link is cheap insurance.
Posted 2009-02-05 7:53 PM (#98884 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
We sell about 1/3 of the Bison LQs sold in the world each year, and have for the last few years. Literally in the thousands. I have never had one burn on my yard, and at times have had as many as 200 in inventory. I do know of two that have burned due to the Dometic refrigerator problem that the entire industry has dealt with. Certainly there may have been more, in that there have been more Bison LQs sold the last few years than any other brand. These fires are not brand related. I know of several other brand trailers that have suffered the same fate. To say that they are is to hurt the manufacturer, their employees, the dealers, their employees, and the owners of the brand. That is a lot of folks. It is unjust, unfair, unprofessional, and uncalled for. I would say the same regardless of brand. I take the original poster at his word on what happened on his yard. I take the "brand" warning as meaningless, even though presented behind a thin veil of concern for public safety. I suggest the owner of any LQ with a Dometic refrigerator go to the Dometic website and determine if your refrigerator is covered by the recall. You will quickly see that brand is irrelevant. Thanks, DON SMITH, OWNER, DIXIE HORSE & MULE CO.
Posted 2009-02-05 7:53 PM (#98885 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Member
Posts: 42 Location: elkhart indiana
WOW!!! Juicy, this is better than soaps!!!! all Kidding aside I work at one of the largest RV manufacture in the world I have worked their for 18 years as a purchase agent. I have gotten recalls on everything from reffers to the toilet papper rolls, and yet I have purchased over 400 reffers a weak and have NEVER had a Dometic reffer catch on fire. Times that by 18 years (now thats alot of reffers!!!!) I know this that their is not one manufacture that has not had to deal with recalls (from Ford to Firestone). Now throwing the word recall out their with a trailer manufactures name is, "well not good". You first have to find out all the facts on a recall befor you scare people. THE RECALL WAS ON THE REFFER NOT ON BISON. and I garentee that just about every trailer (RV or horse,) use dometic. So dont go running out to your trailers and start ripping out your reffers untill you find out the facts, RVIA would have a list on recalled Items. AND You can always CALL THE MANUFACTURE they will help you with any questions you have.
Posted 2009-02-06 10:57 AM (#98928 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Expert
Posts: 1205 Location: Arkansas
I have a 2001 LQ trailer, has a Domectic 6. frig. went and got the model and serial, looked up on the Dometic site, and it was a recall. Called the 800 #, they promptly gave me a customer service #. I call a RV dealer, they made me an appointment. Took the trailer down there, they effected the repair in 30 minutes for free, I signed a card for them to send to Dometic, and no problem. Mind you, the frig was 7 years old at the time, no fire or issues, but we took care of it for the extra peace of mind. None of this has anything to do with the trailer manufacturer, or the conversion company. It had to do with the manufacturer of the appliance, and would be the same for an axle manufacturer, or a jack manufacturer ,etc. If one is really concerned about life and limb, list those specific manufacturers, not something so generic as a trailer brand.......JMHO.
Posted 2009-02-06 11:45 AM (#98931 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Expert
Posts: 3802 Location: Rocky Mount N.C.
(quote) Millennium Trailers is no longer a Bison trailer dealer. Bison provided a generic cancellation letter not giving us any cause for the cancellation. We assume that cancellation was due to our intollerance of quality issues. Rarely would we receive a trailer that did not need warranty work or was returned to the factory. If you are considering purchasing a Bison trailer, please contact us first. Millennium will be happy to offer you a better quality trailer in an American Spirit.
If you have purchased a Bison Trailer from Millennium, please contact Bison directly for warranty repair as they no longer authorize us to perform the repairs. Bison can be reached at (574) 658-4161
Posted 2009-02-06 3:05 PM (#98943 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Veteran
Posts: 274 Location: MO in woods
We never owned or wil never own Bison.Have friends FAULTY problems.Gas lines never holded up all way,lights only working half time,batteries run dead in hour could go on forever.Everyonr in olf saddle club in IL knows couple an knows problem and Dealership there that shout them up with 2 honda generators and orther small perks to keep trailer.So be aware trailers-ones with lqs are trouble/risky.Couple that own trailer sadly had family healty issues and trailer isnt used-waste money.Sorry but not all trailers or dealerships are truthful and honest ot stand up places to deal with.Never bought/buy trailer from IL dealership.JMHO.
Posted 2009-02-10 1:46 PM (#99168 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Member
Posts: 39 Location: Indianapolis, IN
I guess it was to be expected that the people who have financial gain would attack me and my post and people who needed the information would be grateful.To correct clay7, the jack did not burn out, the wiring burst in to flames. It was because there was no inline fuse to stop the current draw.I would like to call Mr. Smith on the "un-s" and raise him an unethical. When I was in a business school ethics class, we studied a case of fire resistant pajamas that were not fire resistant and how the manufacturer of those hid the truth. It was taught to us that it is unethical to place profits above human life and safety. Attempting to discredit me and my post for financial gain at the potential risk of endangering humans and animals is, Mr. Smith, unethical. The "hurt" that you mention is financial and this should not be placed above human life. You sir have exposed your priority of financial gain over human safety under no veil what so ever. I hope for your sake the market does not judge you for this, as I am sure it would lead to lost sales.We have not been a Bison dealer a little over 1.5 years and I have not posted anything on this forum until now. If I was so intent on creating problems for Bison for our own gain, why wait? Simple answer is I am trying to protect people.
Posted 2009-02-10 5:51 PM (#99193 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Expert
Posts: 1723 Location: michigan
I re-read the Post from Don Smith and I must say his response was not an attack on you or anyone else. He was giving the same information you did ( that there were problems) BUT in regard to other trailer brands with the particualr refridgerator installed. To suggest his comments displayed a lack of concern for human life is absurd. Your post clearly stated it was a problem with only Bison trailers but in fact, its not. You did your part to help make aware people with LQ Bisons but Don went the extra mile warning anyone with a LQ trailer and the refridgerator in question there might be a problem.
Posted 2009-02-10 10:05 PM (#99209 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Elite Veteran
Posts: 644 Location: Odenville, Alabama
From your first post "This brings the total of fires we have heard of to 4 and counting the 2 we had catch on fire on our lot, brings the total of fires known to us to 6." From your second post "We have not been a Bison dealer a little over 1.5 years and I have not posted anything on this forum until now."
So you wait over 1.5 years to bring this to anyones attention?? What you're saying is the 2 that burned up on your lot was a year and a half ago. Don't you think this would/should be the kind of information that should have been reported before now??
Posted 2009-02-11 12:21 PM (#99263 - in reply to #98884) Subject: RE: Bison Trailers Starting on Fire
Elite Veteran
Posts: 720 Location: Never miss a good chance to shut up.
Originally written by Dixie Horse & Mule on 2009-02-05 7:53 PM
We sell about 1/3 of the Bison LQs sold in the world each year, and have for the last few years. Literally in the thousands. I have never had one burn on my yard, and at times have had as many as 200 in inventory. I do know of two that have burned due to the Dometic refrigerator problem that the entire industry has dealt with. Certainly there may have been more, in that there have been more Bison LQs sold the last few years than any other brand. These fires are not brand related. I know of several other brand trailers that have suffered the same fate. To say that they are is to hurt the manufacturer, their employees, the dealers, their employees, and the owners of the brand. That is a lot of folks. It is unjust, unfair, unprofessional, and uncalled for. I would say the same regardless of brand. I take the original poster at his word on what happened on his yard. I take the "brand" warning as meaningless, even though presented behind a thin veil of concern for public safety. I suggest the owner of any LQ with a Dometic refrigerator go to the Dometic website and determine if your refrigerator is covered by the recall. You will quickly see that brand is irrelevant. Thanks, DON SMITH, OWNER, DIXIE HORSE & MULE CO.
From the Dometic (refrigerator) website:
Dometic recently expanded its recall on a population of two-door refrigerators. The original recall included some two-door refrigerators manufactured between April 1997 and May 2003. The recent expansion of this recall now includes the same two-door refrigerators, manufactured between June 2003 and September 2006.
See quote below:
"Dometic RV Refrigerator Fires may occur in RVs with certain Dometic refrigerators manufactured between June 1, 2003 and September 30, 2006. Many of these recalled refrigerators were installed in travel trailers, motorhomes, RVs, 5th wheel trailers, luxury recreational vehicles, fifth wheelers, horse trailers and other conversion vehicles manufactured between June 1, 2003 and April 30, 2007. "
Posted 2009-02-11 12:32 PM (#99264 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Expert
Posts: 1283 Location: Home of Wild Turkey Whiskey
I can tell you that this may not be the best place to try and bash Don from DHMCO, he has on more than one occasion stepped up and taken care of trailer problems that were not his to take care of. He has sent his techs many miles to correct problems in trailers that he didn't sell. I think most of the LQ owners on this site have been made aware of the Refer recalls, and they are not limited to one trailer manufacturer. So if you have some sour grapes over you past with Bison, take it up with Bison. If I were in the market for a Bison, I would travel many miles to make that purchase at DHMCO.
Posted 2009-02-11 1:46 PM (#99273 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Member
Posts: 21
Location: Kentucky
It appears that the only one trying to gain anything from this thread, be it financial or otherwise would be billmrmi and Millennium Trailers. Now that is interesting logic! I agree 100% with Hwbar about not bashing Don or DHMCO. They have been nothing short of outstanding in taking care of their customers as well as others. I guess we'll see a thread started by billmrmi about American Spirit since they cancelled Millennium as a dealer this summer.
Posted 2009-02-11 4:20 PM (#99285 - in reply to #98851) Subject: RE: Bison Trailers Starting on Fire
Folks, I am very much humbled by your kind words re myself and my company. I am indeed most fortunate to have great folks working with me to help earn these accolades by putting customers first. Thank you all. DON SMITH, OWNER, DHMCO
Posted 2009-02-11 10:07 PM (#99308 - in reply to #99285) Subject: RE: Bison Trailers Starting on Fire
Expert
Posts: 3853 Location: Vermont
Originally written by Dixie Horse & Mule on 2009-02-11 5:20 PM
Folks, I am very much humbled by your kind words re myself and my company. I am indeed most fortunate to have great folks working with me to help earn these accolades by putting customers first. Thank you all. DON SMITH, OWNER, DHMCO
Photograph of DON on the way to help fix another trailer problem...
Bison Trailers Starting on Fire
