Posted 2006-09-06 10:59 AM (#47957) Subject: Dodge poor customer service
Member
Posts: 9
Location: Louisiana
My 2006 dodge has been recalled and the air condition is ALREADY broken - I bought it from ---------------- They said drop it off and we will take a look at it in a few days. Gee i bought it because i need it! Dodge says nothing they can do -- anyone else had this problem with Dodge and poor poor customer service?
Posted 2006-09-06 11:35 AM (#47965 - in reply to #47957) Subject: RE: Dodge poor customer service
Veteran
Posts: 144 Location: Hickory Hills, IL
Sounds like an issue with your dealership. I purchased an '06 Dodge Charger (needed reliable family transport, and my 10 year old Dodge truck is still going strong!). I had an important errand to run, they even gave me a loaner when I had my oil changed!
Choosing the dealership is almost as important as the vehicle itself in my opinion.
Posted 2006-09-06 1:46 PM (#47976 - in reply to #47957) Subject: RE: Dodge poor customer service
Veteran
Posts: 247 Location: NW
I bought my truck from the local dealership. When I started having some major problems, they "couldn't find anything". It started getting close to warranty running out & they "couldn't get the truck in" until AFTER warranty was done. I ended up taking it about 90 miles away to another dealership. They have been GREAT - truck is still being a problem & is over there - they've kept the file open on it so it's still under warranty & supplied me w/a rental car & my warranty only calls for 5 days covered rental. This is the dealership we will buy from next time.....& when this is all said & done, will write to Dodge & tell them the story, plus do "letters to the editor" in both our paper (of course, won't be able to mention dealership's name, but anybody w/half a brain SHOULD be able to figure it out) & theirs, telling of the HUGE difference in service & voicing how I now know first hand why we can't keep business in this town....idiots!!
Dodge poor customer service
