Posted 2006-02-07 8:16 PM (#36688) Subject: Anyone else have an issue with their Exiss?
Member
Posts: 17
Location: SC
I have an 02 Exiss 4 horsehead-to-head. I just got it back (after dropping it off in NOVEMBER!) for a repair to the rear frame. The thing basically came apart at the seams. The place that repaired it said this is a known issue with Exiss' open box style trailers. Anyone else had this issue or know soemone who has?
Posted 2006-02-08 3:05 PM (#36734 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Location: Tuttle, OK
I'm sorry to hear that you're unhappy with the trailer.
After doing some checking, it is my understanding that the trailer has been repaired. Are you saying that it was not repaired correctly? If not, let me know and we’ll make sure that it is.
Posted 2006-02-08 7:01 PM (#36754 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Member
Posts: 17
Location: SC
Yes it has been repaired. My concern is that it needed the repair in the first place. I have heard from more than one place that Exiss has a design issue with their open box style-straight load trailers. I am not trying to start trouble just making sure this repair is going to last, because I would like to keep this trailer forever. It bothers the heck out of me that it simply came apart at the seams.
Posted 2006-02-08 10:11 PM (#36769 - in reply to #36754) Subject: RE: Anyone else have an issue with their Exiss?
Elite Veteran
Posts: 720 Location: Never miss a good chance to shut up.
Originally written by horseyford on 2006-02-08 7:01 PM
Yes it has been repaired. My concern is that it needed the repair in the first place. I have heard from more than one place that Exiss has a design issue with their open box style-straight load trailers. I am not trying to start trouble just making sure this repair is going to last, because I would like to keep this trailer forever. It bothers the heck out of me that it simply came apart at the seams.
If trailers (and trucks and cars and refrigerators) were built without flaws, there wouldn't be any need for the concept of warranties. That said, it looks like yours worked well and they fixed your problem.
I'm more worried about the fact you are the first trailer owner in over five years of this bulletin board that has stated their wish to keep their trailer forever. That's a tall order for ANY trailer manufacturer. Sounds like you made a good choice with Exiss since there aren't any perfect trailers, just good companies that stand behind them.
Posted 2006-02-09 9:13 AM (#36806 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Expert
Posts: 1723 Location: michigan
I bought my Exiss( 2000) used two years ago and other than a leak on the roof ( caulking was dried out and cracked. We fixed it easily enough) I have had no problems.
Posted 2006-02-09 9:44 AM (#36808 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Member
Posts: 17
Location: SC
I sure hope your refrigerators last longer than it looks like my trailer will. I just opened the dressing room door to start packing, and the floor is SOAKED!! AND NO THE WINDOW WAS NOT OPEN!!!!!!!!!!!! The lower wall facing the horses has also separated from the wall frame.............I am sorry but you can keep your Exiss,(and mine, it will be for sale soon!) and no, their customer service wasnt exactly prompt and helpful
Posted 2006-02-09 10:25 AM (#36815 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Member
Posts: 25 Location: arizona
I am sorry to hear this, but you do get what you pay for!
Thats why I bought a 4 star. When I was looking for a trailer
I looked at Exiss,
I can only say they look... inferior. JMO
Posted 2006-02-09 11:57 AM (#36821 - in reply to #36808) Subject: RE: Anyone else have an issue with their Exiss?
Elite Veteran
Posts: 720 Location: Never miss a good chance to shut up.
Originally written by horseyford on 2006-02-09 9:44 AM
I sure hope your refrigerators last longer than it looks like my trailer will. I just opened the dressing room door to start packing, and the floor is SOAKED!! AND NO THE WINDOW WAS NOT OPEN!!!!!!!!!!!! The lower wall facing the horses has also separated from the wall frame.............I am sorry but you can keep your Exiss,(and mine, it will be for sale soon!) and no, their customer service wasnt exactly prompt and helpful
Last night you said your trailer was fixed and you were hoping to keep it forever and you needed reassuring. This morning you woke up to a separated wall and a wet interior? Did you have an earthquake over night? I don't get it.
Posted 2006-02-09 12:24 PM (#36826 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Member
Posts: 17
Location: SC
I am extremely busy...and today was the first time I had a chance to look inside. Nobody that knew anything about the repair was in at the dealership when I picked it up.
I guess asking a 26K trailer to last more than 3 years is too much?
Posted 2006-02-09 1:11 PM (#36829 - in reply to #36826) Subject: RE: Anyone else have an issue with their Exiss?
Elite Veteran
Posts: 720 Location: Never miss a good chance to shut up.
Originally written by horseyford on 2006-02-09 12:24 PM
I am extremely busy...and today was the first time I had a chance to look inside. Nobody that knew anything about the repair was in at the dealership when I picked it up.
I guess asking a 26K trailer to last more than 3 years is too much?
No, that's not asking too much. But there's not a trailer company that comes to mind that hasn't had to deal with customer complaints. They deserve to hear from you directly.
I noticed Lonny from Universal Trailer already posted in your thread. Did you contact him regarding your lastest discovery this morning or give your dealer an opportunity to respond to your recent discovery before posting?
Posted 2006-02-09 3:18 PM (#36834 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Veteran
Posts: 109 Location: Bella Vista, AR
I have recently been shopping for a trailer. I would not even look at Exiss because I have two friends who had MAJOR problems with theirs. One was a leak in the roof where the air conditioner was, and the a/c unit was nearly coming thru the roof.
In looking at trailers, I mentioned to the dealer where I was (who had recently become an Exiss dealer) that I didn't think that Exiss was a quality trailer. He admitted that there had been a design problem a few years back, and that had been addressed and fixed. Perhaps this is the type of problem that horseyford had. Regardless, I didn't consider one, bought a Merhow.
Posted 2006-02-10 1:26 AM (#36852 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Regular
Posts: 52 Location: Loxahatchee, Fl.
All I can say is my 2002 Exiss leaked in the box and the dresing room. The dealer made good and fixed it in a day. My 2004 has not had a bit of trouble yet. I think if you buy from a good dealer they can make it very easy to get the repairs needed.
All things break, I think the annoyance comes into play when it takes forever to get rolling again
Posted 2006-02-10 5:28 AM (#36858 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Member
Posts: 9
Location: Bellville,Texas
CTR Rider,glad you bought a Merhow we started selling them this year and they are a quality built trailer,that sell themselfs once the customers compare them.
Posted 2006-02-11 5:27 PM (#36964 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Veteran
Posts: 202 Location: North Texas
Of course people have had issues . . . with this brand and every other. This is the world wide web and there will be a wide world of experiences: good, bad and indifferent.
Why do people come here to gripe? Go to the dealer or the company. This board isn't the place to come to get the issue resolved and it shouldn't be the "court room" of a relationship between a dealer/manufacturer and a specific repair.
I feel that is it very unfair to any dealer (I am not one) or any manufacturer ( I am not one) to debate this kind of stuff here.
Posted 2006-02-11 6:25 PM (#36965 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Extreme Veteran
Posts: 565 Location: Michigan
Amen to that!
It isn't just Exiss that has had problems, all trailers have their quirks, some more than others. There is no perfect trailer out there, it is just impossible to please everyone and guarantee a trailer will not have any issues.
Posted 2006-02-11 9:41 PM (#36973 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Member
Posts: 17
Location: Southern Indiana
I think it's great that you can come here and state you issues, and dealers see them. I have read everything and they do all have problems. I personally had a Sooner & traded for an Exiss Event and have been very happy with it. I would not be interested in the Sport Model but I knew that from reading here before I even looked. If you were researching the different breeds of horses you would want to hear their flaws as well as their good points wouldn't you? I would think it would also keep the dealers aware of problems and manufacturing defects that you have with everything.
Posted 2006-02-11 10:27 PM (#36976 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
New User
Posts: 4
Location: USA
Horseyford, sounds as though your dealer has let you down; all trailer makes will have problems and it is up to your local dealer to take care of them in a timely manner. Exiss must have not been aware of your problem early on because they would have gone out of their way to get this taken care of at their cost. Believe me, I know the folks there at Exiss and have seen first hand how they take care of problems; they may not have the perfect trailer (but who does). First contact the folks you bought the trailer from, and let them fix the problem; the leak you have described can be fix relatively easy, have them put the foil tape on the seams, you will never have that problem again. If your dealer is not willing to correct the problem, I would be extremely upset with them; not Exiss as a company, because Exiss will take care of it. I think the whole problem is with the people you bought the trailer from; if they have all the right stuff; service, parts, good reputation for doing the right thing, this would not even be an issue; like I said, all trailer brands have problems, your problem just was not handled right on the local level. Good luck, don't sell your trailer, get it fixed and go on, you will get many years of good service out of it.
Posted 2006-02-12 12:14 AM (#36983 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Veteran
Posts: 143 Location: southeast U.S.A.
I also believe that this is the place for opinions, (good,bad or indifferent). Anyone willing to take these things with a grain of salt can learn allot about different brands,dealerships ect. Sure,there is times that a particular brand or dealership gets bashed and sometimes its totally unjustified. But without the abillity to tell your story (good or bad) then the times that it is justified others don't have the background to make an informed decision.If the bashing is unjust then I believe the majority will recognize that also.
Anyone should keep in mind that untill you have a major problem with a product most dealers seem as good as gold,its not till there is a disagreement that the dealership don't seem to want to help.I have personally seen this many times and allways take this in consideration while reading these threads.A grain of salt goes a long way!!!!!!!!!
Look back at some of the previous threads about certain dealerships and you'll see that one person felt as if the dealership had done things terribly wrong while the next poster('S) had nothing but praise for them. You as the viewer have to decide who is credible and who is not!
Posted 2006-02-12 12:41 AM (#36984 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Veteran
Posts: 143 Location: southeast U.S.A.
Just to clarify my position on this particular post.
horseyford makes no mention in her posts as to what opertunities she has given the dealership to correct the desribed problem(s). She only tells of the trip to deliver and pick up her trailer and nothing more.
Mr trailer offers to help her in one of the posts but she dousn't seem real interested. Allthough I can understand her frustation with the previous trailer repair it seems to me that it would be in her best interest to take him up on the help. It's very possible that she would be a dedicated EXISS fan in the long run!!!!!!!!!
As to the original question in the post referring to the seperation in the frame, I believe that to be a very valid question and nothing wrong with posting it here!
Posted 2006-02-12 8:36 PM (#37040 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Member
Posts: 17
Location: SC
OK, I am really tired, just got in from Fl, and I will post tomorrow and give you all the WHOLE story. My "dealer" was of no help at all....Another dealer tried to help me out and Exiss was not particularly helpful to them. I will post all details tomorrow. I am not bashing, I am simply trying to figure out where I stand with a trailer that doesnt seem to be engineered sturdily enough for its intended job.
Posted 2006-02-13 4:18 PM (#37124 - in reply to #36964) Subject: RE: Anyone else have an issue with their Exiss?
Member
Posts: 13
Location: nc
it doesn't matter if the dealer took a day or a weak to fix the leaking roof. The point is paying 35,000 and up for a trailer and within two years it leaks is the issue. It should not have leaked. This board is giving people heads up to brands of trailers that have issues and giving prospective buyers a heads up. Yes, all problems should be brought to dealer. They should also bring there problems here. I don't care if something is under warranty and the dealer took care of it quickly. The point is the person shouldn't have had to take the day to bring the trailer back to them. More time should have been spent with the manufacturer in order to produce a more quality trailer.
Posted 2006-02-13 4:32 PM (#37126 - in reply to #37124) Subject: RE: Anyone else have an issue with their Exiss?
Elite Veteran
Posts: 720 Location: Never miss a good chance to shut up.
Originally written by pit bull on 2006-02-13 4:18 PM
it doesn't matter if the dealer took a day or a weak to fix the leaking roof. The point is paying 35,000 and up for a trailer and within two years it leaks is the issue. It should not have leaked. This board is giving people heads up to brands of trailers that have issues and giving prospective buyers a heads up. Yes, all problems should be brought to dealer. They should also bring there problems here. I don't care if something is under warranty and the dealer took care of it quickly. The point is the person shouldn't have had to take the day to bring the trailer back to them. More time should have been spent with the manufacturer in order to produce a more quality trailer.
The point you are making doesn't hold water either. You state the the trailer "should not have leaked" within two years. I can name nearly every brand on the market that has been reported to leak under these circumstances from users on this board in the past six years. Unless you have the numbers of leaky trailers per brand and take into account the total number of trailers currently sold and active . . . you're generalizing.
No person should have to take their trailer in for a day to get repaired? Wow. I have NEVER seen a warranty that promised NO repairs. Now THAT would be the ultimate warranty. (and sales tool)
Posted 2006-02-13 7:16 PM (#37134 - in reply to #37124) Subject: RE: Anyone else have an issue with their Exiss?
Expert
Posts: 2958 Location: North Carolina
Originally written by pit bull on 2006-02-13 3:18 PM
The point is paying 35,000 and up for a trailer and within two years it leaks is the issue. It should not have leaked. This board is giving people heads up to brands of trailers that have issues and giving prospective buyers a heads up. Yes, all problems should be brought to dealer. They should also bring there problems here. I don't care if something is under warranty and the dealer took care of it quickly. The point is the person shouldn't have had to take the day to bring the trailer back to them. More time should have been spent with the manufacturer in order to produce a more quality trailer.
A high price alone doesn't provide any assurance of reliability or design. I'm dealing with a single piece of equipment at work that cost more than 10 of the trailers cited. It is not trouble free...
Posted 2006-02-14 6:31 AM (#37154 - in reply to #36688) Subject: RE: Anyone else have an issue with their Exiss?
Member
Posts: 17
Location: SC
I also am not above eating crow when necessary....yesterday Mr. Norvelle called to ask how satisfied I was with my repair. I told him of the new issue, and he said "get it fixed anywhere you want, and send me the bill". So maybe the squeaky wheel DOES get the grease.
Anyway, I appreciate all of yall's comments, positive or negative, and will be cautiously optimistic that I can get this trailer's issues resolved.
Anyone else have an issue with their Exiss?
