I just wanted to post a message regarding Thuro-Bilt Trailers. I recently read a few postings from some lady who did not have a good experience, or should I say her friend didn't. I still don't understand why she spend so much time bashing the trailer when it wasn't her's. I just recently purchased my second Thuro-Bilt from a local dealership, and love it. My first thuro-bilt was a 1999, and still looked like new, I do take care of it. My new one is their newest model the renegade. I can see the improvements they have made. My first concern in buying a trailer was safety and comfort for my horse, and that is what both trailers offered. I have many friends I ride with who have Thuro-Bilt's and love them, and have had nothing but good things to say about them.
Posted 2006-05-31 10:46 PM (#42478 - in reply to #42428) Subject: RE: Thuro-Bilt Trailers
Member
Posts: 26 Location: washington
I am happy you are having good luck with your trailer. Customer satisfaction is what it is all about.
However, what happens to the customers who are not satisfied? My friend, has a legitimate complaint. Peeling, rusting paint. I am helping her because she does not have internet access, she has a severely handicapped son. She needs help and she is my friend.
So far this issue is not resolved. Thuro-built will not call her back nor will lufts trailer. Will call the paint reps out to look at this job. Have them write a report and send it in to the attorney general.
What would you do if your trailer was rusting and peeling after a year?
the picture they posted does not show the problem areas.
Posted 2006-06-02 9:58 PM (#42589 - in reply to #42478) Subject: RE: Thuro-Bilt Trailers
Elite Veteran
Posts: 720 Location: Never miss a good chance to shut up.
Originally written by bobbi'smom on 2006-05-31 10:46 PM
I am happy you are having good luck with your trailer. Customer satisfaction is what it is all about.
However, what happens to the customers who are not satisfied? My friend, has a legitimate complaint. Peeling, rusting paint. I am helping her because she does not have internet access, she has a severely handicapped son. She needs help and she is my friend.
So far this issue is not resolved. Thuro-built will not call her back nor will lufts trailer. Will call the paint reps out to look at this job. Have them write a report and send it in to the attorney general.
What would you do if your trailer was rusting and peeling after a year?
the picture they posted does not show the problem areas.
This complaint has already been communicated to both the dealer and the manufacturer by use of this board and exposed to many, and the actual owner has been contacted by the companies and has been assured due diligence for the owner of the trailer.
I encourage resolution, but will not let the bulletin board become a forum for axe grinding over personal claims.
Posted 2006-06-03 11:11 AM (#42600 - in reply to #42428) Subject: RE: Thuro-Bilt Trailers
Location: Tuttle, OK
Part of their response to the customer. It appears that they are trying to do their part.
"Roseburg Trailer Works is prepared to assess your trailer first hand. We will make any and all repairs deemed by us to be related to quality of workmanship, inclusive of any items not normally covered under standard warranty. There will be no charge for assessment or the work deemed necessary by Roseburg Trailer Works. No other work will be performed.
Assessment and repair at the manufacturing facility will require the unit to be re-inserted into the production process at times of opportunity. You should be prepared to leave the trailer with us for no less than 2 weeks and no more than 4 weeks."
Thuro-Bilt Trailers
