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Originally written by ncsuacd on 2008-01-10 12:41 AM

I am not "masquerading" my experience as a fact. It is a fact. It is my personal experience. I apologize if some of the seasoned posters do not feel that my personal experience was "intelligent criticism".

My particular issue was with my horse (not overweight, or overly large) falling through the ramp on a 6 month old trailer. Bad welds on the ramp. It was my issue, but a friend's trailer, to complicate the matter. 2002 Model.

Another person in the barn had a door fall off. I cannot remember what year hers was, I will ask her when I see her again.

The OP asked why people didn't like them. That is just my personal experience. EVERY manufacturer of ANYTHING is going to have good products, and bad ones.

It wasn't so much that the incident HAPPENED, but it was how the company dealt with the owners concerns that bothered me. THAT is why I won't buy one, but that is my personal choice, and right. It took both ladies several months going round and round with the company to get things right.

2 ladies at the barn I am at now both have newer model trailers by Exiss, a 2005 and a 2007, and they are both great. But I still won't buy one based on the run-around my other two friends got from the company.

I don't feel that my post was at all rude. The OP asked for "why people don't like them". I answered with my personal experience.

To clarify ... I said ..."opinions masquerading as fact..." I didn't denigrate your experience or your post. Actually, I do want to hear about specific experience. That's how we learn to do better. From your post, the welds broke on the ramp. Did your horse's foot go through the ramp or did the ramp merely collapse with the horse on it. Either way not a good thing, I agree.

Second, the Exiss response was poor in your opinion. Were you getting your friend's trailer fixed or was the trailer owner talking to the dealer?

Was is the issue timely repairs or not accepting warranty responsibility for the repair. I ask since the dealer is the face of Exiss. or any other manufacturer of big ticket items. On a 6 month old Exiss trailer, I would think, the dealer is the primary contact. And the primary agent for getting it resolved to the owner's satisfaction with the factory... Choosing the dealer is as important as choosing the trailer brand. Exiss surely would like to know if their dealer is failing to properly represent them.