Posted 2006-08-11 9:07 PM (#46431) Subject: Exiss is now working WITH me! Yay! Thx to Don!!!
Member
Posts: 17
Location: SC
I have tried not to get on here, but I have been waiting for a reply for weeks now regarding my "unfixable" 02 head-to-head. I know some of the folks who work there get on here.....I really hope we can come to an amicable resolution to this problem, but this is really frustrating. My trailer is a large part of my livlihoood, and I cant use it!
Posted 2006-08-12 7:38 AM (#46448 - in reply to #46431) Subject: RE: why is Exiss ignoring me?
Veteran
Posts: 274 Location: MO in woods
WOW What happened to the trailer????So are they NOT getting back to you???Tell us more Please...... They have sold alot SORRY cheaptrailers and Now see how your treated.Keep on them An KEEP Posting an Hope you get it resolved ASAP.Best of LUCK.
Posted 2006-08-12 9:30 AM (#46453 - in reply to #46431) Subject: RE: why is Exiss ignoring me?
horseyford, I'll be glad to help you in any way possible with this problem. A few questions first please. Are you waiting on the manufacturer or a dealer to call you back? Who have you spoken with? Did you purchase the trailer new? If so, from what dealership? Thanks, DON SMITH, OWNER, DHMCO
Posted 2006-08-12 11:55 AM (#46458 - in reply to #46453) Subject: RE: why is Exiss ignoring me?
Member
Posts: 17
Location: SC
Hi Don, I am waiting on Exiss directly...my dealer has been useless...Nelson's Trailers in Ocala FL. I highly DO NOT recommend them for service after the sale. Do you mind emailing me directly at Mroades@aol.com, I dont want to get into all the gory details on here,
Posted 2006-08-13 11:23 AM (#46495 - in reply to #46431) Subject: RE: why is Exiss ignoring me?
Regular
Posts: 94 Location: Minnesota
I have never gotten a reply to my email directly to Exiss in the past. They have helped me over the phone, however.
I am fortunate that I have an Exiss dealer about 40 miles away with an excellent service dept. that takes care of every little thing for me, as I am not handy.
Posted 2006-08-14 9:39 AM (#46547 - in reply to #46483) Subject: RE: why is Exiss ignoring me?
Member
Posts: 8
Dear Customer,
I assure you that Exiss is not ignoring anyone, and we are willing to help any of our customers who have challenges with our products which are world class. Please contact me directly and I will be glad to address your concerns, or help you with any challenges you may have encountered. You can reach me at the following contact information:
Don Moreau
VP Sales & Marketing
UTC Horse and Livestock Division
Exiss, Miley, Sooner
Posted 2006-08-14 11:47 AM (#46559 - in reply to #46431) Subject: RE: why is Exiss ignoring me?
Expert
Posts: 3802 Location: Rocky Mount N.C.
All righty then! All of you disgruntled Exiss owners, balls in your court. The man has posted his contact info, now get with him and get your problems taken care of. THEN........post back on here and tell everyone what was done to make you satisfied. We want both sides of the tail...........with pictures!
Posted 2006-08-14 1:20 PM (#46572 - in reply to #46431) Subject: RE: why is Exiss ignoring me?
Member
Posts: 17
Location: SC
I want to thank Don from Dixie Horse and Mule, he has taken over in assisting me in this matter, as the dealer who sold the trailer to me new has been ZERO help.
I will send a copy of our correspondence to the Exiss rep that has posted on here today as well.
Posted 2006-08-16 8:14 PM (#46780 - in reply to #46431) Subject: RE: why is Exiss ignoring me?
Veteran
Posts: 171 Location: Liberty Hill Texas
I sent Mr Moreau an email so we will see what happens.
For the record my problems are more with the dealer Big Tex midland then Exiss I love my trailer and just want parts that were missing during the purchase. Horse tie offs and a minor problem with the butt bar.
Other than that I have no complaints with Exiss othen than email responce.
Posted 2006-08-17 8:30 AM (#46803 - in reply to #46431) Subject: RE: Exiss is now working WITH me! Yay! Thx to Don!!!
Elite Veteran
Posts: 671 Location: THE GREAT NORTHWET, OREGON(THE REAL GODS COUNTRY)
Ever wonder why these trailer mfg. post an email address but no one ever answers you back when you email them ? Why even have one if you don't read and answer them.
Posted 2006-08-18 8:42 AM (#46904 - in reply to #46431) Subject: RE: Exiss is now working WITH me! Yay! Thx to Don!!!
Extreme Veteran
Posts: 333
As for seemingly ignoring emails, it is a lot easier to push back an email than it is to push back a customer on the phone.
However, that doesn't mean that should be the norm. I agree, if companies have email, they should have a policy of answering them.
But I have found that voice mail and email has drastically reduced customer service. I hate those "please press one for X, Two for Y, then after about 20 mins, the line drops and I have to start all over again.
Posted 2006-09-12 3:19 PM (#48405 - in reply to #46431) Subject: RE: Exiss is now working WITH me! Yay! Thx to Don!!!
Veteran
Posts: 209 Location: pensacola, fl
I emailed Mr. Don Moreau regarding my drop down windows and he asked me if i could send him pictures of my problems. I emailed him the pictures and within 3 days I got a call telling me my new windows were on the way!! Sounds like a man of his word to me!!
Posted 2006-09-13 6:28 AM (#48434 - in reply to #46431) Subject: RE: Exiss is now working WITH me! Yay! Thx to Don!!!
Veteran
Posts: 209 Location: pensacola, fl
I don't think it is that Exiss has anymore problems than any other trailer manufacture. I think you hear about them more because there is so many more Exiss trailers out there than any other brand. And as long as they are willing to stand behind their product,and fix any problems that is all that matters to me!! I Love my trailer and would not hesitate to buy another Exiss!!
Posted 2006-09-13 6:45 AM (#48436 - in reply to #46431) Subject: RE: Exiss is now working WITH me! Yay! Thx to Don!!!
Veteran
Posts: 168 Location: Stem NC
I have had 3 new 4 Star trailers. Never had ANY PROBLEMS WHATSOEVER. I think Exiss needs some Quality Control at their plant. A buyer should not have to do their quality control work and then take the time to get the things fixed.
Posted 2006-09-13 7:01 AM (#48437 - in reply to #46431) Subject: RE: Exiss is now working WITH me! Yay! Thx to Don!!!
Veteran
Posts: 209 Location: pensacola, fl
I think 4 Stars are very nice trailers also, but a friend of mine was looking for a trailer at the same time I was except her financing had already gone through and mine hadn't so I told her about a 4Star trailer I found on this website and she bought it. she paid exactly what I did for my exiss with only half the luxuries of mine and had a number of problems with hers that I haven't.(at her own expense) My windows have not possed a problem this far,(just cosmetic at this point) however Exiss was willing to nip it in the bud for me. I still think my friend made a good decision on buying her trailer. It is a real nice trailer but it needed some repairs as any trailer could.
Posted 2006-09-13 7:44 AM (#48444 - in reply to #46431) Subject: RE: Exiss is now working WITH me! Yay! Thx to Don!!!
Veteran
Posts: 238 Location: West Coast
I agree, any brand of trailer can have problems, I have friends who have had problems with Sundowners, Sooners, Logans and yes, 4stars. A very good friend of mine had no problems with his first 4star trailer, but his second brand new 4star has had some problems. The back door cam latch doesn't close properly, hasn't since it was new. The roof over the tack room leaks really bad, if it rains and he doesn't jack the trailer way up, the tack room fills with water. After one hard rain, the water was 3 inches deep in his tack room. And lastly, the very thin mat (it wasn't really a mat, just a very thin piece of rubber) on the front stall wall came off.
I too love my Exiss trailer and wouldn't hesitate to buy another one.
Exiss is now working WITH me! Yay! Thx to Don!!!
What happened to the trailer????So are they NOT getting back to you???Tell us more Please......
They have sold alot SORRY cheaptrailers and Now see how your treated.Keep on them An KEEP Posting an Hope you get it resolved ASAP.Best of LUCK.
