Posted 2007-03-23 2:57 PM (#57595) Subject: Trailer Help Needed
New User
Posts: 1
Location: Northern Minnesota
On January 22, 2007, I bought a B&J bumper pull trailer from a Minnesota dealer. Last week with the snow melting, I finally was able to start loading my tack in the dressing room. I was very shocked to see paint peeling and rust already on a trailer not even 2 months old. I sent pictures to the dealer and they said they rust was from rock chips and all they would do is send me touch up paint. There may be some chips on the frame but the peeling on the back bumper and rust on the back gate are not. This trailer has not even hauled a horse in it and there is rust already. The welds are rusting also. My husband use to own a body shop and it appears to him it was bad paint and or primer. Does anyone have any suggestions?
Posted 2007-03-23 4:29 PM (#57612 - in reply to #57595) Subject: RE: Trailer Help Needed
Veteran
Posts: 243 Location: Maine
You must have gotten some documentation from the manufacturer when you bought the trailer. Most come with at least some kind of warranty. Check with them to see if the paint has any warranty. This certainly sounds like defective paint. If they don't warranty, it then you may be out of luck. If this is a reputable dealer, they should go to bat for you with the manufacturer. I would not take no for an answer. They need to stand by their product.
Posted 2007-03-23 9:18 PM (#57630 - in reply to #57595) Subject: RE: Trailer Help Needed
Member
Posts: 38 Location: Western Washington
Check your warranty first, some manufacturers don't guarantee the paint at all. If this trailer brand doesn't, contact the dealer and see what they can do for you. Most of the time (I like to think) they will work for you. One happy customer tells approx 3 people about their good experience, one unhappy one tells 20 about how they were treated like crap. Bottom line, dealers want the good rep and will probably go to bat for you, after all, they should stand behind their product to some degree.
Good luck!
Trailer Help Needed
