Hey Don,

We sincerely appreciate your help and all that you do. You are a huge asset to us and to customers all over.

We also appreciate your business Derrick and want to do our part to get this resolved.

After reading the post, I discussed this with our warranty department. Derrick called here just yesterday and informed us of the problems. He was told that we would take care of it and asked to coordinate the repair with his dealer. After calling the dealership, Ron from Carolina told us that he asked Derrick to bring it in Monday and they would fix it as well as do some additional detailing.

If there is anything that you need from us Don, just holler.

Again, thanks for all you do.

I'm sure don is a great man and most certainly deserves recognition for being so willing to help people that own the product he sell's.  He is definately an asset to the manufacturer's he represents!!!! but the point i don't see a lot of people commenting on is yes he comes to the rescue on this board a lot,  but he has to come to the rescue all the time of products that have constant quality issues!  if the products are such good products why does he have the opportunity to be a hero so often.  not many other dealers on here having to RESCUE the product they sell because they don't have the abundance of problems that exsist with the products he sells.  sorry to throw a curve in everybody's day but facts are facts.  better products require less RESCUE.  I'm sure that there is an abundance of good dealers out there that treat customers just as Don treats his,  they just don't have the opportunity to as often!  that's my 2 cents

Alright you guys let's get some things straight.  My dealer I bought the trailer from has an issue that is not in their control.  They are a small dealer I would say.  The Tech that I like is having medical issues with one of his eyes.  They don't know for sure when he will be back.  Ron and Earl are very good people to work with just some things are out of their control.  This is not a dealer bashing thread.  I had an issue and Don stepped up to the plate to help out.  The wife and I discussed it and just wanted the trailer repaired properly and timely.  We couldn't believe that Don offered to help in this way so we took him up on it. I will never look at gift horse in the mouth and tell them no. I am not mad at Carolina Trailer Sales in any way. I do understand things happen. They have given me good service in the past. Please don't blame either dealer on this issue.  They are doing what is right and the best that they can.

Mr. Trailer, I hope you will take this issue and learn from it.  You will want to get your department heads together and have a round table discussion on how issues like this can be avoided. Not corrected.  I am a very happy go lucky kind of guy. But when it is time to get down to business it's time to work hard and if I have to take on some resposiblity I will. Last nights new leak finds on LEAKY was the water that broke the camel's back.

I can understand the tech that has trouble qwith one of his eyes.

I am having trouble with My eyes too!

I just can't see Myself being at work today!!

I can see Myself out enjoying My trailer and horses.

As we see on these post every mfg,truck,trailer,or tires they all have some problem, sometime.

The difference is how the problem is resolved.

Thanks to all the great dealers that go that extra mile.

justcruzin & Miss arelen21, thank yall so much for the compliments and the confidence!  I really appreciate what yall, and others, have said on here.  4 Star, and the other brands mentioned on here, are very nice trailers.  I honestly would be proud to pull any of the major brands built in the US!  They all have a place in the market!  I do, naturally, think mine to be "the most for the money", and to that, I attribute a great portion of our modest success!  Most of the "custom built" trailers mentioned on here, such as 4 Star, Elite, Platinum, C&C, etc., have a very small percentage of the market, and though they are VERY nice trailers, would not be a large enough part of my sales to warrant stocking them.  Please understand this is in no way meant to be deragatory toward them, it is just the reality of our target market.  We are primarily focused on the "mass middle", with strong emphasis on the "entry level", and "upper level" markets.  This is just our marketing strategy, and our three major brands do that very well.  The custom market, in which most of the above brands fit, can be very lucrative, but it is also highly specialized, and to be really successful in it, one must be geared that way.  We are geared for mass distribution.  For the last several years, the overall market has leaned toward the "line produced" trailers, and away from the custom builts, mostly due to improved production capabilities, and lower labor costs.  That is where we have focused our efforts.  Should it change back the other way, I hope I can see it coming in time to change ahead of it!  Again, I thank you all for the kind words, and I am completely humbled and flattered by same.  If I can be of service to anyone, I'll do my best to justify their willingness to allow me the opportunity to earn their business!  Thanks,  DON SMITH, OWNER, DIXIE HORSE & MULE CO.   

Well,  Don took the water and the lemon and made LEMONADE!!!!!!!!!!

Another thing,  I didn't have one complaint from Exiss.  They stood behind the trailer and corrected every issue, no questions asked.  That is very unusual with todays companies.  With today's trailer,car, and etc. companies they all try to put the blame on the customer and you literally have to fight with them to admit a problem before they will even try to fix it or heaven forbid cover it under warranty. I am very tickled with my trailer.  For what you get with Exiss you can't beat it. They did what was right for me and it was not all about the money. This sucker is nice........

Want to thank Don and Mr. Trailer. They have a very happy customer.

 You were smart to share your issue with the public. That is always a motivator for a company. In this case, they stepped up and did the right thing. It is a win-win situation. Enjoy your trailer.

PS: The rain we are experiencing in KY right now would put any trailer to the test.

As the "what goes around, comes around" gets to you I hope the goodness is multiplied for you. 

I've followed this thread since the begining.  Somewhere I remember the selling dealer getting a pass on their part of the original bad karma.  Seems to me that selling dealer should have investigated the problem before calling Exiss.  They would have found the obvious problem. 

Spooler:  did the selling dealer look at the trailer?

650 miles at $1.50 per mile is $975.  I'd consider that a serious chunk of change.  None of the trailer dealers I've ever dealt with, would give away an air conditioner.

" On inspection of the roof of the trailer, I found the top of the refrigerator vent had been torn off by some external force.  Most likely a low hanging limb, or maybe a large bird.  Something that was substantial enough to knock it off, leaving a 8" by 18" hole in the top thru which a lot of water could pass.  This was fresh done, that is to say within the last few days, and there is likely no way whoever it happened with would have known it had even happened."

Moral of the story....if you get a leak get a ladder and take a look!

We all travel by things that can do this so it may be a good Idea to take a look up top anytime We come back from a trip,just for PM.Glad you got er fixed and everyone shared their opinion.

We learn from others mistakes and problems.

+1    distilled this whole thread into two lines.  Well said...

Lets see here, This thread put Exiss in a bad light.

Sierra LQ's in a bad light

A local dealer in a bad light.

Don at Dixie put his own $$$$ up to stop the bad press.

Bottom line someone tore the fridge vent off the roof. No Warranty Issue. No Bad Lights Needed.