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Veteran
Posts: 211
Location: El Paso, Texas | I am considering getting US Rider insurance to have my trailer towed if my truck ever breaks. Would be interested in any stories, pro or con if you have ACTUALLY USED THEM |
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Member
Posts: 25
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I've had US Rider for 3-4 years now. Only had to use them once - had our truck broken into at a hotel in CA and the trailer keys were inside...and stolen. All of our gear was locked in the trailer at the show grounds. I called US Rider to see if they could help and they arranged for a locksmith to come out and covered the cost to get into the trailer. They were super to deal with - called back several times to make sure everything was going smoothly - that the locksmith showed up etc. Great, great, great to work with!! |
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Extreme Veteran
Posts: 391
Location: Columbia, KY | our vehicles are insured w/ USAA and it's a small amt. extra for towing insurance. I"ve used it 3 times - once for the car and twice for the 1 ton truck- it's great having that insurance just for peace of mind. the horse trailers have been on it too and altho I've never needed to use it they assure me it will cover cost of towing/hauling a horse trailer as well. |
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Location: Central Arkansas | I also have USAA and their towing service. But, I swear by US RIDER! They are more concerned with the well being of the stock on the trailer. I called them both once and US Rider's tow truck was there before USAA could find anybody to come change the tire. |
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Extreme Veteran
Posts: 391
Location: Columbia, KY | That's impressive! it's nice to find a company who cares about the horses on your trailer. I learned the hard way to get towing insurance. Years ago I was hauling a friends horse up past Lake Placid NY in the winter. We started up an incline, didn't realize the snow was covering ice on the road, truck and trailer started sliding backwards and I had no control. trailer jackknifed into a 9' snowbank. I had AAA towing insurance but when I called they told me I needed "AAA towing plus" or some crap but also wouldn't tow outside of a 25 mile radius of the nearest garage?? I was in the middle of nowhere, with a horse stuck in the trailer. not a good feeling... we finally dug sort of a tunnel in the snow to get her horse out, made many phone calls and got a local guy to come out. did I mention the temp was about 10 below 0? it was a lot of work. he hooked up underneath the back of the trailer, lifted it up and straitened it out, I backed the truck inches at a time and it kept sliding on the ice. beautiful country up there but not an experience I'd want to go thru again! Other than that I've had wonderful luck while hauling horses, have a CB and the few times we've needed help people have always come thru. |
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Elite Veteran
Posts: 648
Location: Coconut Creek, FL | Lotta military on here as I also have USAA and US Rider. Have only needed to use US Rider once, but it was a great experience. Several trail riding friends also have them and have had very positive experiences. This past Thanksgiving, one friend's transmission went out on his F350 and they towed his truck & trailer to a garage to fix it, etc. We took his horses home so they wouldn't have to ride in the trailer, but they could have. The first thing they ask when you call is, "Do you have your horses with you?" They will arrange overnight stay, transportation, etc if needed. I travel alone alot and feel much better knowing they are there if needed. |
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Expert
Posts: 1719
Location: PA | I used them 5xs last year because of my crappy 6.0L Ford. I don't know what I would have done without them! |
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Veteran
Posts: 211
Location: El Paso, Texas | I just signed up today, Lots of folks who shoot CMSA swear by US Rider. it does add a piece of mind knowing the the horses and trailers are now a part of my breakdown plan. |
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Veteran
Posts: 247
Location: NW | US Rider is the BEST!!  I had some truck problems last summer - my truck had to be towed 3 times FROM MY HOUSE - & they picked up the whole bill! You do not have to be on the road for their service! The piece of mind I have w/having their coverage is wonderful! |
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Regular
Posts: 70
Location: Cold Spring, KY | I've had USRider Coverage about almost 2 years now. So far, I've had to have cars towed twice - fortunately, trucks and trailers have "behaved" themselves -great service! Used to have AAA until one of the AAA tow truck drivers who had to tow my car, explained that even with AAA RV coverage, they won't help you with a trailer IF there's stock involved. I live in KY where USRider is headquartered (Lexington) and they help support emergency equine rescue training held at the Horse Park every year. Nice to know some of the profits go to a good cause, too! |
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Regular
Posts: 64
Location: St. Paul, MN | Hi. I swear by US Rider. I've had them for a few years and they have been great. The customer service is incredible. They care about the animals. I lost a wheel on the trailer going down the freeway. As I sat on the side of the road with vehicles zooming by I had US Rider on the phone. They asked if the horses were ok, if I had hay, water ... did I need carrots? After several communications we got my rig limped to an exit, a mechanic was on standby to peg leg my trailer if needed and there was a stable to unload. In a matter of a few hours I was back on the road with a repaired rig and the horses had been well taken care of. US Rider does everything that AAA does except the maps. I had also had the RV Plus AAA as had been told it would handle the dually and the trailer ... when I needed it they declined service. Went to US Rider and wouldn't consider changing. Just another positive opinion. |
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Veteran
Posts: 115
| I just wanted to add mine to the long list of positive responses about US Rider. They are the absolute best! My truck put me down on the side of the interstate. The first question out of the lady's mouth was "are the horses ok?" Thank goodness I wasn't pulling any that day. They towed my medium duty 4500 Kodiak about 60 miles to the nearest dealer without blinking an eye... Just that one tow would have certainly cost me more than my yearly membership fee. I was having phone trouble and she called me back at least half a dozen times to be sure everything was OK. I can't recommend them highly enough! |
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Regular
Posts: 70
Location: Cold Spring, KY | I always wonder why US Rider doesn't set up a booth at Equine Affaire or one of the other expos - even at the Rolex, seeing how it's in Lexington. They don't really advertise that much - I would think if they really advertised their services, horse people would flock to sign up. |
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Member
Posts: 25
| So U.S. Rider can be used not only for horse trailer / towing issues, but your personal vehicle as well? I am so disgusted with AAA right now (did $800 damage to my car changing a tire and aren't owning up to it) that I don't plan to renew w/them. |
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Expert
Posts: 2957
Location: North Carolina | Originally written by chawley on 2007-04-05 7:01 AM
So U.S. Rider can be used not only for horse trailer / towing issues, but your personal vehicle as well? I am so disgusted with AAA right now (did $800 damage to my car changing a tire and aren't owning up to it) that I don't plan to renew w/them. Simple ... Yes. It covers you, not the vehicle. If you happen to be in a Horse trailer towing vehicle, you're covered, If a compact car, you're covered. |
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New User
Posts: 1
| I've used them several times and had good experiences. I wouldn't want to tow without them as back-up. Here's a little recap of the last time they were needed Safe Trailering 101:
1) If you see a Road Closed sign, it means YOU.
2) Even if the idiot who put the sign there did it with no advanced warning that would have allowed you to divert your rig at an intersection and detour or turn around-even if the sign is located where you have to back your loaded 3-horse trailer 1/4-mile back up the county road, with drop offs on either side, even then, the Road Closed sign means YOU.
3) And even if all kinds of cars are passing you, coming and going through the Road Closed sign and ignoring it willy-nilly, even then, the Road Closed sign is meant for YOU.
4) Even if some of those vehicles are soccer moms in minivans and you have a powerful Dodge diesel pick-up truck, the Road Closed sign is, in fact, meant for YOU.
5) Especially if a cocky guy in a tricked out Ford 150 stops and says you will have no problem getting through with 4WD because he just did it. Even then, you should listen to the little voice that makes you turn to your friend and say out loud, “Yeah, but he isn't pulling 24' of trailer behind him, with two horses and most of my worldly belongings, and he probably knows nothing about towing.”
6) You should listen to yourself. Never listen to a retired teacher. Retired school teachers have all kinds of devious ways to teach the lasting lesson of Living With The Consequences Of Your Decisions and, being retired, they have very few occasions to exercise those devious ways. Backing up 1/4-mile, turning around, and detouring five miles are really very small inconveniences-when compared to the alternative.
7) Having your passenger get out to move a Road Closed sign so that you can maneuver your gooseneck awkwardly around it is a Very Bad Idea.
8) Having your passenger get out to move a SECOND Road Closed sign is an Even Worse Idea.
9) When you see 200-feet of mud where the pavement no longer resides, with ruts that are easily a foot deep in places, this is a sign that yes, those Road Closed signs really did mean YOU and that only morons would proceed from here.
10) When your 4WD seems to clunk and not engage because the shop did not fix it correctly after the Jack Russell terrier ate the wiring and tubing (trying to get a field mouse out of the engine block), this is an excellent opportunity to finally get your wits about you and smarten up and proceed no further.
11) When you come to the brink of the muddy abbess, at the very least you should get out and walk where you are hoping to drive your rig and your precious ponies. Under no circumstances should you listen to your “friend,” the retired school teacher, who suddenly becomes possessed by the devil and starts yelling “Go! Go! Go! You need momentum! Gun it. Don't slow down. Go! Go! Go!”
12) When you proceed just far enough to get the entire truck and the trailer mired in deep mud and the rig sinks slowly and laboriously into the quagmire, you should kill neither yourself nor your “friend” because, when you look up, you will find you have attracted an audience and there are witnesses.
13) Where a moment ago the area seemed devoid of people, you will find construction workers and a crew laying phone cable and people in distant houses coming to their doors and gawking. They will not approach you because your stupidity might be contagious. They will stare at you from a supicious distance and shake their heads. It will be two hours before the old man whose driveway you are blocking will come out and offer food or water for your poor abused horses. But nothing for you.
14) Be very, very glad that you have USRiders motorist assist and, even if your cell coverage is not working, that your passenger's is.
15) When your passenger offers to jump out with her camera and capture the moment for posterity and you tell her “NO!” be glad you have found your backbone and that your common sense is slowly returning. Your dignity, however, is gone for good and you should hold out no hope that it will return.
16) While you are waiting for the tow truck, it is acceptable to pass the time placing bets on the vehicles that wiggle around the Road Closed signs and pull to the edge of the pavement and stop and gawk at the beached whale of your truck and trailer and horses and then either gun their engines in order to better coat you in a spew of mud as they drive by through the construction zone or meekly and maturely turn their nimble cars around to take their chances another way.
17) When the tow truck arrives and is not the 4WD vehicle you specifically requested and is driven by a clueless Neanderthal that wants to pull your entire rig out backwards by the axle of your dream EquiSpirit three-horse trailer DO NOT LET HIM DO THAT.
18) Call US Riders back and ask them to send another tow company. You may now start feeling slightly better because you have made a good decision that saved you many thousands of dollars in damages.
19) Then, because you realize you cannot trust your own judgment, call your mechanic just in case and make sure you made the right decision. Do this even though your mechanic is married to one of your good friends and now Everybody Will Know.
20) When the new tow truck shows up, 3 hours from your initial launch into the quagmire, and effortlessly pulls you out in three minutes' time, just as you are losing the last daylight, be grateful even though the driver is a fat dirty old man who hugs you, then hugs you harder, then hugs you a third lascivious time as he asks you to marry him, then toothlessly hugs the retired teacher and declares “I didn't recognize you with your clothes on.”
21) Go ahead and drive three hours to your destination so you can salvage the weekend and put this idiocy behind you. As you drive, periodically burst into song in your best Willy Nelson voice, singing:“On paved road againI'm so glad to get on paved road againDriving along feeling stupid with my friendI'm so glad to see paved road again!”
22) Appreciate the fact that you and the retired teacher are both culpable and neither one of you gets to say “I told you so.” Not once the entire weekend.
Edited by Badger_ 2007-04-05 2:18 PM
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.jpg) Expert
Posts: 2828
Location: Southern New Mexico | I have to print that. My husband and sister will get a kick out of it!!! |
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Expert
Posts: 2689
| Originally written by hav2ride on 2007-03-23 8:06 AM
I used them 5xs last year because of my crappy 6.0L Ford. I don't know what I would have done without them!
Hmmmmm.....
TEMPTING, ...Nah, I'll pass.
(-:
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Veteran
Posts: 115
| LOL! I bet that goes down in your "tell around the campfile" stories list. Too Funny! |
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Extreme Veteran
Posts: 309
Location: MO | One more positive for USRider. Not as humorous as Badger's story - Two trailer tires that blew within minutes of each other handled effortlessly. Burned out brakes in the Rockies. Again USRider to the rescue. They are great! |
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Elite Veteran
Posts: 648
Location: Coconut Creek, FL | Hey Badget - got any more adventures to share?.. We love reading about travel mishaps told with such wit. Welcome to the board! there's this other guy you should meet, Rollin Ponies..... |
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Regular
Posts: 94
Location: Minnesota | I got a membership for Christmas and had occasion to use it a couple of weeks ago when I locked my keys in my truck at a show out in the middle of nowhere. I got right through to them on a borrowed cellphone, and they sent someone out in a little over an hour. I ended up needing a jump, too, and it was all covered under the plan. I will be continuing my membership. |
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 Expert
Posts: 1877
Location: NY | I just sing up with us rider and I needed them to get the tire off my trailer the lug nut were on so tight that i bent my star, I did not have a bracker bar the guts show up and in a minite the tire if off and the spare is the wrong one I got the tire fix and the new spare from the dealer thank you US RIDER |
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Extreme Veteran
Posts: 333
| I just signed up for it last week. I figured I can always use the peace of mind that having something where the people really care about the person being helped is great. I am going to be hauling a lot this fall so I figured it was worth the cost, signed up my hub, too!!!!!
Jbsny |
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 Elite Veteran
Posts: 720
Location: Never miss a good chance to shut up. | Wow. I wish they would advertise here. |
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Veteran
Posts: 282
Location: southcentral pennsylvania | This board is GREAT! The information acquired is invaluable! I signed on with US Rider on Thursday. The peace of mind for such a reasonable price is well worth it! Brenda |
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Veteran
Posts: 148
Location: columbia tn | i have them this is the first yr with them i have not needed them but let me tell you it really is peace of mind having them on your side (just in case)..unless they start messing up alot i will keep using them if nothing else peace of mind...we do most of our trail riding is going interstate...they do have a wonderful information site they do alot of research.. like they did a study and recommend you carry two spares alot of times you run over something and it gets both tires alot of your down time would be them rounding up a extra spare rim and tire and if it happens to be a sunday it may not be so easy to do..happy trails... |
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