Kudos for CM Trailers!
grayland
Reg. Nov 2003
Posted 2006-10-17 7:38 PM (#50237)
Subject: Kudos for CM Trailers!


Regular


Posts: 71
2525
Location: Cold Spring, KY

Just wanted to share a GOOD experience with a trailer manufacturer.  Without going into a long story, I started having a problem with my 2000 CM trailer this past Summer.  The dealer I purchased it from is now out of business (and was really never much help after he made the sale, anyway) and there are no other CM dealers within 100+ miles of where I live.  I wasn't sure how to fix the problem so I contacted the factory for some help.  Though I had a bit of a problem getting in contact with the right people, when I did, they were extremely helpful, explained what had caused the problem, and offered to replace some very expensive parts, free of charge, if I could arrange to have them installed.  I thought this was a pretty fair deal, as the trailer was 5 years out of warranty.

Just wanted to let you know there is a manufacturer that will stand behind their product and go out of their way to keep a customer happy.

Here' a big "THANK YOU!!!!" to Jerry and Jerry at CM for all of your help!!!

share Top of the page Bottom of the page
rockyrider
Reg. Jun 2004
Posted 2006-10-18 6:14 AM (#50246 - in reply to #50237)
Subject: RE: Kudos for CM Trailers!


Extreme Veteran


Posts: 304
100100100
That's good to hear.I have an 04 Norstar, no problems but nice to know the company stands behind their product.

Edited by rockyrider 2006-10-18 6:16 AM
share Top of the page Bottom of the page