Anyone else have an issue with their Exiss?
horseyford
Reg. Feb 2006
Posted 2006-02-07 8:16 PM (#36688)
Subject: Anyone else have an issue with their Exiss?


Member


Posts: 17

Location: SC

I have an 02 Exiss 4 horsehead-to-head. I just got it back (after dropping it off in NOVEMBER!) for a repair to the rear frame. The thing basically came apart at the seams. The place that repaired it said this is a known issue with Exiss' open box style trailers. Anyone else had this issue or know soemone who has?

I can email pics if anyone wants to see



Edited by horseyford 2006-02-07 8:17 PM
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Mr. Trailer
Reg. Oct 2003
Posted 2006-02-08 3:05 PM (#36734 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?




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Location: Tuttle, OK

I'm sorry to hear that you're unhappy with the trailer.

 

After doing some checking, it is my understanding that the trailer has been repaired. Are you saying that it was not repaired correctly? If not, let me know and we’ll make sure that it is.

 

 

Thanks!

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jillian
Reg. Aug 2005
Posted 2006-02-08 7:00 PM (#36753 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Posts: 47
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Location: defun,fl
Which of their trailers is considered an "open box style"? 
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horseyford
Reg. Feb 2006
Posted 2006-02-08 7:01 PM (#36754 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 17

Location: SC
Yes it has been repaired. My concern is that it needed the repair in the first place. I have heard from more than one place that Exiss has a design issue with their open box style-straight load trailers. I am not trying to start trouble just making sure this repair is going to last, because I would like to keep this trailer forever. It bothers the heck out of me that it simply came apart at the seams.
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DaveM
Reg. Sep 2003
Posted 2006-02-08 10:11 PM (#36769 - in reply to #36754)
Subject: RE: Anyone else have an issue with their Exiss?



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Originally written by horseyford on 2006-02-08 7:01 PM

Yes it has been repaired. My concern is that it needed the repair in the first place. I have heard from more than one place that Exiss has a design issue with their open box style-straight load trailers. I am not trying to start trouble just making sure this repair is going to last, because I would like to keep this trailer forever. It bothers the heck out of me that it simply came apart at the seams.

If trailers (and trucks and cars and refrigerators) were built without flaws, there wouldn't be any need for the concept of warranties.  That said, it looks like yours worked well and they fixed your problem. 

I'm more worried about the fact you are the first trailer owner in over five years of this bulletin board that has stated their wish to keep their trailer forever.  That's a tall order for ANY trailer manufacturer.  Sounds like you made a good choice with Exiss since there aren't any perfect trailers, just good companies that stand behind them.

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farmbabe
Reg. Nov 2003
Posted 2006-02-09 9:13 AM (#36806 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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I bought my Exiss( 2000) used two years ago and other than a leak on the roof ( caulking was dried out and cracked. We fixed it easily enough) I have had no problems.
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horseyford
Reg. Feb 2006
Posted 2006-02-09 9:44 AM (#36808 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 17

Location: SC
I sure hope your refrigerators last longer than it looks like my trailer will. I just opened the dressing room door to start packing, and the floor is SOAKED!! AND NO THE WINDOW WAS NOT OPEN!!!!!!!!!!!! The lower wall facing the horses has also separated from the wall frame.............I am sorry but you can keep your Exiss,(and mine, it will be for sale soon!) and no, their customer service wasnt exactly prompt and helpful
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justcruzin
Reg. Oct 2004
Posted 2006-02-09 10:25 AM (#36815 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 25
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Location: arizona
I am sorry to hear this, but you do get what you pay for!
Thats why I bought a 4 star. When I was looking for a trailer
I looked at Exiss,
I can only say they look... inferior. JMO
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DaveM
Reg. Sep 2003
Posted 2006-02-09 11:57 AM (#36821 - in reply to #36808)
Subject: RE: Anyone else have an issue with their Exiss?



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Originally written by horseyford on 2006-02-09 9:44 AM

I sure hope your refrigerators last longer than it looks like my trailer will. I just opened the dressing room door to start packing, and the floor is SOAKED!! AND NO THE WINDOW WAS NOT OPEN!!!!!!!!!!!! The lower wall facing the horses has also separated from the wall frame.............I am sorry but you can keep your Exiss,(and mine, it will be for sale soon!) and no, their customer service wasnt exactly prompt and helpful

Last night you said your trailer was fixed and you were hoping to keep it forever and you needed reassuring.  This morning you woke up to a separated wall and a wet interior?  Did you have an earthquake over night?  I don't get it. 

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horseyford
Reg. Feb 2006
Posted 2006-02-09 12:24 PM (#36826 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 17

Location: SC

I am extremely busy...and today was the first time I had a chance to look inside. Nobody that knew anything about the repair was in at the dealership when I picked it up.

I guess asking a 26K trailer to last more than 3 years is too much?

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DaveM
Reg. Sep 2003
Posted 2006-02-09 1:11 PM (#36829 - in reply to #36826)
Subject: RE: Anyone else have an issue with their Exiss?



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Originally written by horseyford on 2006-02-09 12:24 PM

I am extremely busy...and today was the first time I had a chance to look inside. Nobody that knew anything about the repair was in at the dealership when I picked it up.

I guess asking a 26K trailer to last more than 3 years is too much?

No, that's not asking too much.  But there's not a trailer company that comes to mind that hasn't had to deal with customer complaints.  They deserve to hear from you directly.

I noticed Lonny from Universal Trailer already posted in your thread.  Did you contact him regarding your lastest discovery this morning or give your dealer an opportunity to respond to your recent discovery before posting? 

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CTR Rider
Reg. Jan 2006
Posted 2006-02-09 3:18 PM (#36834 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Posts: 109
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I have recently been shopping for a trailer. I would not even look at Exiss because I have two friends who had MAJOR problems with theirs. One was a leak in the roof where the air conditioner was, and the a/c unit was nearly coming thru the roof.

In looking at trailers, I mentioned to the dealer where I was (who had recently become an Exiss dealer) that I didn't think that Exiss was a quality trailer. He admitted that there had been a design problem a few years back, and that had been addressed and fixed. Perhaps this is the type of problem that horseyford had. Regardless, I didn't consider one, bought a Merhow.
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ajs01
Reg. Sep 2005
Posted 2006-02-10 1:26 AM (#36852 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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All I can say is my 2002 Exiss leaked in the box and the dresing room. The dealer made good and fixed it in a day. My 2004 has not had a bit of trouble yet. I think if you buy from a good dealer they can make it very easy to get the repairs needed.

All things break, I think the annoyance comes into play when it takes forever to get rolling again

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Affordable
Reg. Feb 2006
Posted 2006-02-10 5:28 AM (#36858 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 9

Location: Bellville,Texas

CTR Rider,glad you bought a Merhow we started selling them this year and they are a quality built trailer,that sell themselfs once the customers compare them.

 

Tommy

Affordable Trailer Sales

Bellville,Texas

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arroyoseccofarm
Reg. Apr 2004
Posted 2006-02-11 5:27 PM (#36964 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Of course people have had issues . . . with this brand and every other. This is the world wide web and there will be a wide world of experiences: good, bad and indifferent.

Why do people come here to gripe?  Go to the dealer or the company. This board isn't the place to come to get the issue resolved and it shouldn't be the "court room" of a relationship between a dealer/manufacturer and a specific repair.

I feel that is it very unfair to any dealer (I am not one) or any manufacturer ( I am not one) to debate this kind of stuff here.

 

 

 

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MIfarmbabe
Reg. Oct 2003
Posted 2006-02-11 6:25 PM (#36965 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Amen to that!

It isn't just Exiss that has had problems, all trailers have their quirks, some more than others. There is no perfect trailer out there, it is just impossible to please everyone and guarantee a trailer will not have any issues.

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palo
Reg. Feb 2006
Posted 2006-02-11 9:41 PM (#36973 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 17

Location: Southern Indiana
I think it's great that you can come here and state you issues, and dealers see them.  I have read everything and they do all have problems.  I personally had a Sooner & traded for an Exiss Event and have been very happy with it.  I would not be interested in the Sport Model but I knew that from reading here before I even looked.  If you were researching the different breeds of horses you would want to hear their flaws as well as their good points wouldn't you?  I would think it would also keep the dealers aware of problems and manufacturing defects that you have with everything.
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Bandit55
Reg. Feb 2006
Posted 2006-02-11 10:27 PM (#36976 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Posts: 4

Location: USA
Horseyford, sounds as though your dealer has let you down; all trailer makes will have problems and it is up to your local dealer to take care of them in a timely manner. Exiss must have not been aware of your problem early on because they would have gone out of their way to get this taken care of at their cost. Believe me, I know the folks there at Exiss and have seen first hand how they take care of problems; they may not have the perfect trailer (but who does). First contact the folks you bought the trailer from, and let them fix the problem; the leak you have described can be fix relatively easy, have them put the foil tape on the seams, you will never have that problem again. If your dealer is not willing to correct the problem, I would be extremely upset with them; not Exiss as a company, because Exiss will take care of it. I think the whole problem is with the people you bought the trailer from; if they have all the right stuff; service, parts, good reputation for doing the right thing, this would not even be an issue; like I said, all trailer brands have problems, your problem just was not handled right on the local level. Good luck, don't sell your trailer, get it fixed and go on, you will get many years of good service out of it.
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Ardly
Reg. Aug 2004
Posted 2006-02-12 12:14 AM (#36983 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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I also believe that this is the place for opinions, (good,bad or indifferent). Anyone willing to take these things with a grain of salt can learn allot about different brands,dealerships ect. Sure,there is times that a particular brand or dealership gets bashed and sometimes its totally unjustified. But without the abillity to tell your story (good or bad) then the times that it is justified others don't have the background to make an informed decision.If the bashing is unjust then I believe the majority will recognize that also.

Anyone should keep in mind that untill you have a major problem with a product most dealers seem as good as gold,its not till there is a disagreement that the dealership don't seem to want to help.I have personally seen this many times and allways take this in consideration while reading these threads.A grain of salt goes a long way!!!!!!!!!

Look back at some of the previous threads about certain dealerships and you'll see that one person felt as if the dealership had done things terribly wrong while the next poster('S) had nothing but praise for them. You as the viewer have to decide who is credible and who is not!

                                      Ardly

                                          

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Ardly
Reg. Aug 2004
Posted 2006-02-12 12:41 AM (#36984 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Posts: 143
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Just to clarify my position on this particular post.

horseyford makes no mention in her posts as to what opertunities she has given the dealership to correct the desribed problem(s). She only tells of the trip to deliver and pick up her trailer and nothing more.

Mr trailer offers to help her in one of the posts but she dousn't seem real interested. Allthough I can understand her frustation with the previous trailer repair it seems to me that it would be in her best interest to take him up on the help. It's very possible that she would be a dedicated EXISS fan in the long run!!!!!!!!!

As to the original question in the post referring to the seperation in the frame, I believe that to be a very valid question and nothing wrong with posting it here!

                                       Ardly

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horseyford
Reg. Feb 2006
Posted 2006-02-12 8:36 PM (#37040 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 17

Location: SC
OK, I am really tired, just got in from Fl, and I will post tomorrow and give you all the WHOLE story. My "dealer" was of no help at all....Another dealer tried to help me out and Exiss was not particularly helpful to them. I will post all details tomorrow. I am not bashing, I am simply trying to figure out where I stand with a trailer that doesnt seem to be engineered sturdily enough for its intended job.
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pit bull
Reg. Jan 2006
Posted 2006-02-13 4:18 PM (#37124 - in reply to #36964)
Subject: RE: Anyone else have an issue with their Exiss?


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Posts: 13

Location: nc
it doesn't matter if the dealer took a day or a weak to fix the leaking roof.  The point is paying 35,000 and up for a trailer and within two years it leaks is the issue.  It should not have leaked.  This board  is giving people heads up to brands of trailers that have issues and giving prospective buyers a heads up.  Yes, all problems should be brought to dealer.  They should also bring there problems here.  I don't care if something is under warranty and the dealer took care of it quickly. The point is the person shouldn't have had to take the day to bring the trailer back to them.  More time should have been spent with the manufacturer in order to produce a more quality trailer.
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DaveM
Reg. Sep 2003
Posted 2006-02-13 4:32 PM (#37126 - in reply to #37124)
Subject: RE: Anyone else have an issue with their Exiss?



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Originally written by pit bull on 2006-02-13 4:18 PM

it doesn't matter if the dealer took a day or a weak to fix the leaking roof.  The point is paying 35,000 and up for a trailer and within two years it leaks is the issue.  It should not have leaked.  This board  is giving people heads up to brands of trailers that have issues and giving prospective buyers a heads up.  Yes, all problems should be brought to dealer.  They should also bring there problems here.  I don't care if something is under warranty and the dealer took care of it quickly. The point is the person shouldn't have had to take the day to bring the trailer back to them.  More time should have been spent with the manufacturer in order to produce a more quality trailer.


The point you are making doesn't hold water either.  You state the the trailer "should not have leaked" within two years.  I can name nearly every brand on the market that has been reported to leak under these circumstances from users on this board in the past six years.  Unless you have the numbers of leaky trailers per brand and take into account the total number of trailers currently sold and active . . . you're generalizing. 

No person should have to take their trailer in for a day to get repaired?  Wow.  I have NEVER seen a warranty that promised NO repairs.  Now THAT would be the ultimate warranty. (and sales tool)

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hosspuller
Reg. Oct 2003
Posted 2006-02-13 7:16 PM (#37134 - in reply to #37124)
Subject: RE: Anyone else have an issue with their Exiss?


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Originally written by pit bull on 2006-02-13 3:18 PM

The point is paying 35,000 and up for a trailer and within two years it leaks is the issue.  It should not have leaked.  This board  is giving people heads up to brands of trailers that have issues and giving prospective buyers a heads up.  Yes, all problems should be brought to dealer.  They should also bring there problems here.  I don't care if something is under warranty and the dealer took care of it quickly. The point is the person shouldn't have had to take the day to bring the trailer back to them.  More time should have been spent with the manufacturer in order to produce a more quality trailer.

A high price alone doesn't provide any assurance of reliability or design.  I'm dealing with a single piece of equipment at work that cost more than 10 of the trailers cited.  It is not trouble free...

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horseyford
Reg. Feb 2006
Posted 2006-02-14 6:31 AM (#37154 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 17

Location: SC

I also am not above eating crow when necessary....yesterday Mr. Norvelle called to ask how satisfied I was with my repair. I told him of the new issue, and he said "get it fixed anywhere you want, and send me the bill". So maybe the squeaky wheel DOES get the grease.

 

Anyway, I appreciate all of yall's comments, positive or negative, and will be cautiously optimistic that I can get this trailer's issues resolved.

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Chessman
Reg. Jan 2007
Posted 2007-01-22 12:30 PM (#54240 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 7

Location: Maricopa, az
Yep. I have a huge issue brewing with them right now. We bought a SS 20 RP a few weeks ago. I haven’t even hauled a horse in it yet. Saturday I pulled the trailer to pick up some feed and noticed that a weld had broken on the ramp hinge. Further inspection revealed that all of the welds that hold the ramp to the trailer had little to no penetration, and the top of the hinge points hadn’t even been welded – they had been missed during construction.

OK, things happen. All companies occasionally have problems. What makes one company better than another is what they do to make it right. I called Exiss and the gentleman there told me that my only recourse was to haul the trailer back to the dealer for repair.

Now some people won’t agree with what I'll say next and will find me unreasonable, but I should not have to have a brand new trailer repaired before I can use it – especially when the trailer cost as much as we paid for this one. What I expect from them is a replacement trailer.

I am an aerospace engineer, an aircraft mechanic, and a custom fabricator. I have a better welder in my shop than they used at the factory and I will do the repairs myself before I make the two hour trek to the dealer – twice – to have them splatter a weak weld repair on it with the little 200 amp spool gun they have in their shop. This isn’t just aesthetics, this is a significant safely concern for my horses, me, and anybody who might be following behind me if the ramp comes off. I have no faith in the welds on this trailer and will be crawling under it to inspect every weld. I still like the Exiss trailer, but their customer service is substandard. They are big company and make decisions based on immediate costs. If customer service is important to you then I would recommend looking at another trailer manufacturer.
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CMEL8TR
Reg. Sep 2004
Posted 2007-01-22 1:18 PM (#54245 - in reply to #54240)
Subject: RE: Anyone else have an issue with their Exiss?


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Posts: 33
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Call Don at Dixie Horse and Mule. He seems to be everyone's "Knight in Shining Armor" when it comes to EVERYONE'S Exiss repairs.
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HWBar
Reg. Nov 2005
Posted 2007-01-22 1:39 PM (#54246 - in reply to #54240)
Subject: RE: Anyone else have an issue with their Exiss?



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 I am an aerospace engineer, an aircraft mechanic, and a custom fabricator. I have a better welder in my shop than they used at the factory and I will do the repairs myself before I make the two hour trek to the dealer – twice – to have them splatter a weak weld repair on it with the little 200 amp spool gun they have in their shop. 

 

If you are who you say you are, and are so gifted with so many talents, you should have recognized weak welds before you hauled the trailer two hours to your home. JMHO

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retento
Reg. Aug 2004
Posted 2007-01-22 1:47 PM (#54247 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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HWBar, that was my thinking also. If had all that equipment and skill, I would have never bought a trailer........I'd would have built my own!
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Chessman
Reg. Jan 2007
Posted 2007-01-22 2:20 PM (#54249 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 7

Location: Maricopa, az

Those are true enough statements.  I could have built the trailer – and am going to build my 4-horse head-to-head, but I did not have time right now to build this one.  Tracking down the aluminum extrusions at a decent price in such small quantities takes as long as fabricating the trailer. 

 

I should have seen the weld issues upon inspection prior to buying it.  This is my fault.  My wife decided that this trailer model was the one she wanted and the local dealer had one for a good price.  We bought the trailer on a Saturday and got to the trailer sales place about an hour before they closed and the rushed us to get the paperwork done and out so they could close on time.  I did not do a detailed inspection because I was trying to help them out. 

 

I am not sure how hard I would have looked at it anyway.  I went to an expo a couple of years ago where a hundred trailers were on display from many manufacturers.  I spent a full day crawling under trailers and making notes on engineering and construction specifically because I intend to build my own and I wanted to see what worked for other people.  At that time I was impressed with both the design and craftsmanship of the Exiss trailers.  Since I had already formed an opinion that they produce a good product, I likely wouldn’t have inspected it with the detail that I will now.  If I had done a better inspection I would not have bought that particular trailer.  My point in posting is that I don’t believe that the average trailer buyer could identify a cold weld joint if they looked at it. 

 

I suppose listing my credentials sounded pompous.  I only meant to explain that I am qualified to criticize the workmanship on this trailer.   

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Spooler
Reg. Aug 2006
Posted 2007-01-22 3:56 PM (#54259 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Chessman,

 Exiss will take care of it.  You just have to give them a chance. I know where you are coming from.  Boy did I get upset, but they fixed me up and good to go now with a smile on my face .  Go drink a beer, smoke a cig., or whatever you do to relax. They'll take care of it just give them a chance. It's easy to get on line and blast them but all in all it dosen't help.

 

 

Oh yeah, We all miss things when we first get a trailer. The happy happy Joy Joy syndrome get's us sometimes. Just look it over real good and make a list before you take it back to get repaired. My welds look good and I did look at them after I bought it too. I am also a very picky person. The things like this can drive us crazy. One of my girlfriends use to call me MR. CLEAN and not cause I have a bald head either. We can drive people crazy with our pickyness.

Edited by Spooler 2007-01-22 4:10 PM
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Chessman
Reg. Jan 2007
Posted 2007-01-22 4:33 PM (#54261 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 7

Location: Maricopa, az

Spooler,

Yes I could stand to cool off a little.  I was willing to excuse the little things that needed warranty work, but this is major.  What boiled my blood is that Exiss wouldn't discuss any course of action other than taking it back to the little dealer where we bought it.  I'll fix it myself and eat the cost because I don't want to waste four hours of driving to be potentially displeased with the repair.  If I have four hours to drive then I have four hours to weld.  Still, shouldn't have to do it in the first place. 

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Jbsny
Reg. Apr 2004
Posted 2007-01-22 5:32 PM (#54264 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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That is the hard part, buying from someone that is quite a distance away.  Someone asked why I got a certain brand of car when I exchanged the one I was driving.. it was because the dealership is 7 miles away.  I have been there twice with some minor problems they have been able to solve in seconds.  One reason, at least for cars, that I try to stay local to the dealership.  I know that is hard with horse trailers.. even dealers for us in Ohio aren't that close.

Good luck, if nothing else, Don from Dixie Horse and Mule can advise. He has been a saint for a lot of Exiss owners.  GO DON!!!

Jbsny

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Spooler
Reg. Aug 2006
Posted 2007-01-22 7:45 PM (#54282 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Posts: 544
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Yes, it shouldn't of happened but it did.  We have the same luck sometimes.  CRAPPY!!!!! I would let the dealer fix it to keep the integrity of the 7 year structural warranty. Don't need any issue with that.  Heck, I was without mine for a month and I only had it 2 weeks. But it was what it was and Don from Dixie Horse and Mule fixed me up and made it all better. I know it is a bitter pill to swallow, from my own experience, best advice to you is to let it take it's coarse.  If you are worried about a quality weld then give them some examples on some old aluminum scrap.  Good, Bad, and Ugly. I know I kicked myself several times for not dotting my i's and crossing my t's by doing a good pre inspection myself but live and learn.
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Spooler
Reg. Aug 2006
Posted 2007-01-22 7:50 PM (#54283 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Oh, the dealer is the repair center for Exiss.  The guy on the phone is trained to take the best care of you he can but he probably dosen't know how to weld or fix stuff like that.  That would be an expensive paper pusher, phone service, or whatever you want to call it if they could do all of that. They just want you to get to the dealer who knows what to do to make you happy.

 

Geesh, I wish I would of had someone on here to give me this advice.  It would of made me feel better. I was just so mad it happend to ME!!!!!! Yeah, and my wife put in for our trailer too.  I was undecided between 3 of them so she made up my mind for me. They all were Exiss though.



Edited by Spooler 2007-01-22 7:55 PM
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arlene21
Reg. Aug 2006
Posted 2007-01-22 8:11 PM (#54290 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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  When I purchase something new, I expect to have something that will not have major issues before I even put a horse in it. I don't want to buy a new car, trailer or anything if I have to take a welder, mechanic, tire specialist etc. with me to buy it. What about the quality assurance people?

I know some people who purchased the Exiss Sport 300 miles from here and they had to take it back twice for LQ leaking.

I personally think that the dealer or company should come and pick it up to fix it. It wasn't the buyer's fault that a major and potentially dangerous detail had been missed. When I buy used (let the buyer beware) but a new purchase with a warrenty deserves better.  

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rose
Reg. Feb 2004
Posted 2007-01-22 8:21 PM (#54294 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?




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Location: KY
Don't know Arizona law, but under the Uniform Commercial Code in TN you could revoke your acceptance of the trailer, return it and get your $$$ back.   Don at Dixie Horse and Mule is a GREAT guy....they picked up a trailer from me because of things wrong with it.  Think you might want to call the dealer and see if they will come get the trailer.........Good luck.
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horsey1
Reg. Dec 2004
Posted 2007-01-23 8:09 AM (#54318 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Not to ask a silly question, but what does your dealer say?? If they missed these issues during their inspection, and they pocketed the profit on the sale, don't they have some obligation to make you happy? Everything shouldn't fall back on Exiss, or on a dealer in Al. 2000 miles away. Let your dealer come pick it up, or arrange for a repair locally.
H1
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justcruzin
Reg. Oct 2004
Posted 2007-01-23 8:47 AM (#54320 - in reply to #54240)
Subject: RE: Anyone else have an issue with their Exiss?


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Location: arizona

Originally written by Chessman on 2007-01-22 10:30 AM

Yep. I have a huge issue brewing with them right now. We bought a SS 20 RP a few weeks ago. I haven’t even hauled a horse in it yet. Saturday I pulled the trailer to pick up some feed and noticed that a weld had broken on the ramp hinge. Further inspection revealed that all of the welds that hold the ramp to the trailer had little to no penetration, and the top of the hinge points hadn’t even been welded – they had been missed during construction. OK, things happen. All companies occasionally have problems. What makes one company better than another is what they do to make it right. I called Exiss and the gentleman there told me that my only recourse was to haul the trailer back to the dealer for repair. Now some people won’t agree with what I'll say next and will find me unreasonable, but I should not have to have a brand new trailer repaired before I can use it – especially when the trailer cost as much as we paid for this one. What I expect from them is a replacement trailer. I am an aerospace engineer, an aircraft mechanic, and a custom fabricator. I have a better welder in my shop than they used at the factory and I will do the repairs myself before I make the two hour trek to the dealer – twice – to have them splatter a weak weld repair on it with the little 200 amp spool gun they have in their shop. This isn’t just aesthetics, this is a significant safely concern for my horses, me, and anybody who might be following behind me if the ramp comes off. I have no faith in the welds on this trailer and will be crawling under it to inspect every weld. I still like the Exiss trailer, but their customer service is substandard. They are big company and make decisions based on immediate costs. If customer service is important to you then I would recommend looking at another trailer manufacturer.

Well... If I were a custom fabricator, aircraft mechanac, ect., etc. ONE look at the Exiss Trailers when I was shoping for trailers, would have scared me away. I'm a nobody, and when I was shoping I looked at the welds and Exiss was one of the worst IMO!

Suck it up, IMO you didnt do your homework.

 

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Chessman
Reg. Jan 2007
Posted 2007-01-23 10:01 AM (#54323 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 7

Location: Maricopa, az
I jacked the trailer up last night and inspected the rest of the welds. Everything underneath is beautiful – at least as good as anything else on the market. The only ugly welds are on the ramp hinges and the running boards. Whoever welded the ramp isn’t the same person who welded the rest of the trailer.

I will talk to Exiss again before I make a decision on how to proceed. I have concerns about the transfer of liability and warranty no matter who does the repair.

I have pictures available if anybody is curious about what I’m upset over.
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hav2ride
Reg. Oct 2003
Posted 2007-01-23 11:16 AM (#54329 - in reply to #54247)
Subject: RE: Anyone else have an issue with their Exiss?


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He may have the talent to build his own trailer but the expense of building your own would be ridiculous and the resale value would be nothing. WHen you buy an expensive trailer, all of the trailer welds should have been inspected by the manufacturer. I do not believe it should be your responsiblity to put the new trailer up on a lift to inspect the welds yourself. Plus, while the OP has the expertise to know what a good weld should look like, the general public does not. Each trailer should be inspected BEFORE it leaves the manufacturer.
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Reg. Dec 1899
Posted 2007-01-23 1:23 PM (#54348 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?




Chessman, I understand your frustration.  These things sometime happen.  It has happened with every brand I have ever sold.  It is not unique to Exiss.  You nailed it when you said the welds underneath were obviously done by a different welder.  With personnel turnover, neither may be there the next day.  In fact, the one that could not weld so good could be at another's favorite manufacturer the next day.  It should have been caught at the factory, or by the dealer, but it was not.  Those are the facts.  I, and I'm sure all of you, am glad you found it before it fell off, if it was that bad.  If you were my customer, I would gladly undo the deal, swap out with a new one, or repair this one at a place near you.  Your choice.  Have you given your dealer the opportunity to step up?  If not, please do, as he does deserve that.  If he won't, then tell the world.  I've seen lots of dirty laundry aired on this site over the years, and, truthfully, in most cases it was soiled by sour grapes.  I've personally solved many problems on here that, once investigated, were not the fault of the dealer or the manufacturer.  This is clearly a mfg / dealer responsibility in this case, but I mention these incidences to remind those that are quick to pile on that it is, in lots of cases, unfair, and can unjustly hurt all the folks that make their living off these products.  This would include lots of everyones neighbors, directly or indirectly.  I am of the opinion that there is not a bad brand out there, just some that fit better than others.  We all have our preferences as to brands, and they are, mostly, quite subjective.  One man's Ford is another man's Chevy or Dodge?  I have been without a truck and a trailer at some point in my life, and could be quite happy with any!  If I can be of help in getting this handled for you, I will be happy to.  Thanks  DON SMITH, OWNER, DIXIE HORSE & MULE CO.  
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Chessman
Reg. Jan 2007
Posted 2007-01-23 2:22 PM (#54354 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 7

Location: Maricopa, az

Thanks Don. 

I called the dealer and Exiss before I ever posted here.  The Dealer has agreed to do the repair at their facility if I deliver the trailer.  They are good people with good intentions, but limited resources.  They were very quiet when I told them that I felt Exiss should replace the trailer.  They didn't offer to run that to ground for me.  It would have been nice if they had, but this is an Exiss problem and I don't expect the little dealer that sells several different brands has the pull with the manufacturer to provide much help.  I may be wrong, but I didn't get the impression that any extra effort beyond the warranty support agreement would be put forth. 

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Reg. Dec 1899
Posted 2007-01-23 2:37 PM (#54355 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?




Thanks Chessman!  Replacement would be dealer choice, and I expect most dealers would not do that in this case.  I would, in that it would instantly solve the problem at all levels, but it is not the norm.  The mfg, or the dealer, will cure the problem, I'm sure, at a place close to you, that you trust to weld, and that has the ability to do so, providing the cost is not out of reason.  We handle repairs that way all the time.  I personally know the owner of the dealership you bought from, and know him to be an honest man.  I've been in contact with T.J. in warranty @ Exiss & he advised me he had spoken with you re this situation.  I will copy him on this for action, and I'm sure he or someone will be in touch to arrange a better fix for you.  I do not expect them to give you a new trailer, but we all expect yours to be repaired correctly and with all haste.  Let me know if I can be of help in any way.  Thanks,  DON SMITH, OWNER, DIXIE HORSE & MULE CO.
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Chessman
Reg. Jan 2007
Posted 2007-01-23 2:49 PM (#54356 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 7

Location: Maricopa, az

You are a hell of a guy!  Thanks for the help.  There is a certifed shop her by the airport whose work I trust if Exiss would pick up the tab and continue to honor the warranty.  I have a nightmare that I'll have ramp problems in the future and the factory will say that it is between me and the dealer who fixed it.  Likey not a problem, but we've all seen things like this happen.  The potential of voiding the warranty is the only reason I haven't gone over it with the TIG yet.  I haven't had time to call Exiss today.  Thanks again for your input and support.  Wish you were close enough to buy me next trailer from.

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Reg. Dec 1899
Posted 2007-01-23 2:57 PM (#54357 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?




Thanks again Chessman!  We'll all be watching to see what happens.  I have every confidence it will be handled right.  We are a long way from you, but most all my LQs are FREE DELIVERY!  When you get in the market for one of those, I'll send it to you, service it where it breaks, and save you LOTS of money!  Thanks,  DON SMITH, OWNER, DIXIE HORSE & MULE CO.
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hav2ride
Reg. Oct 2003
Posted 2007-01-23 3:23 PM (#54360 - in reply to #54356)
Subject: RE: Anyone else have an issue with their Exiss?


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Chessman, it looks like it will be taken care of, as it should. It just proves that the dealer does make a difference. When I buy a trailer, I make sure the dealer will stand behind it to the max. The first thing I ask before making a deal is, "If something goes wrong under waranty, can I have it repaired in MY area by a reputable repair shop. Goood dealers say yes. I bought my last trailer from a dealer in MO and the LQ onstaller is in AL. I am in PA. I take it to a reputable place nearby and have had no problems with things not being covered.
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Chessman
Reg. Jan 2007
Posted 2007-01-23 3:55 PM (#54368 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 7

Location: Maricopa, az

Yep good advice. 

A big thanks to Don.  He called Exiss and the dealer I bought from and got the ball rolling.  Exiss agreed to continue to honor the warranty if I do the repair myself and send before and after pictures to confirm the workmanship.  Additionally, I asked that they use this as an opportunity to review their factory quality procedures to help prevent this from happening again.  I work for a company that builds engines for jet aircraft.  We all have occasional quality problems.  As I said before, it is what you do about it afterwards that makes the distinction between bing OK and world-class.  I still feel like a replacement should have been delivered to my door, but I'll repair it to my own satisfaction with less frustration than I would have had without Don's assitance in mediating this.

 

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Spooler
Reg. Aug 2006
Posted 2007-01-23 6:13 PM (#54374 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Posts: 544
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Location: Claxton, Ga.
I told you Exiss would take care of your trailer. They will bend over backwards to help any way they can.  Don't forget about Don at Dixie Horse and Mule.  He has helped time and time again and ask nothing in return. I for one am very grateful. Thank you again Don I will never forget what you did for Leaky.
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arlene21
Reg. Aug 2006
Posted 2007-01-23 7:10 PM (#54380 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Posts: 192
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Location: Kentucky
 Don't forget that it is not necessarily Exiss that is so happy to meet the needs of the customer but Don, who is the customer's support person. Without him as an advocate, I sometimes wonder what would happen. Not to mention those people who aren't vocal enough to get on a website and ask for help. It took Don to come to leaky's rescue.
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Reg. Dec 1899
Posted 2007-01-23 7:45 PM (#54384 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?




I thank all you folks for the nice compliments!  I just do what any good honest decent dealer should be doing.  I do think it would get done anyway, without my help, but maybe just take a little longer in some cases.  I have found most dealers and most manufacturers by far are honest and want to do the right thing.  Given the opportunity, I think most will.  Many times the demands are not justified, but I always err on the side of the customer when at all possible, and I hope my fellow dealers will to!  We are all subjected to a lot of unjustified "bashing" at various times, and it tends to get us up in the back, which tends to make us more resistant to a fast viable solution to the problem at hand whether it be real or imagined.  I'd urge everyone to give consideration to all sides of any dispute, and to not pile on til its necessary.  I do think this will go a long way toward reaching a quick and fair solution for all involved.  I'm sure glad this one is nearing an acceptable fix.  Thanks,  DON SMITH, OWNER, DIXIE HORSE & MULE CO.
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crowleysridgegirl
Reg. Apr 2005
Posted 2007-01-29 11:25 AM (#54660 - in reply to #54320)
Subject: RE: Anyone else have an issue with their Exiss?


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Justcruzen;Hey,it's not this guy's fault that he didn't do whatever it is you think people are supposed to do when they look at trailers.

Believe you me,if anybody looks at trailers,it is us.We have looked over them over and over before we ever bought a LQ.Like he says,the average person wouldn't notice something like this.

I've seen shoddy workmanship on the most "expensive" and supposedly best rated trailers on the market.It can happen with any trailer manufactured under todays' timelines,Bloomer,Hart,ect.ect.Not just Exiss.

By the way,we just bought a new Exiss.What you pull might be considered a piece of crap by somebody else,too.

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loveduffy
Reg. Feb 2006
Posted 2007-01-29 11:02 PM (#54709 - in reply to #54384)
Subject: RE: Anyone else have an issue with their Exiss?



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I have talked to some Exiss dealer and they said that Exiss is aware of all welds failing and they have not done anything to address this. I have read many time on this and other site that exiss welds come apart why is it that they are not fixing this problem??? This must be hard on the dealer to find a place to weld trailer and keep there repution. I feel sorry for the dealer
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RoperChick
Reg. Dec 2005
Posted 2007-01-30 12:59 AM (#54715 - in reply to #54709)
Subject: RE: Anyone else have an issue with their Exiss?



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Posts: 238
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Originally written by loveduffy on 2007-01-29 9:02 PM

I have talked to some Exiss dealer and they said that Exiss is aware of all welds failing and they have not done anything to address this. I have read many time on this and other site that exiss welds come apart why is it that they are not fixing this problem??? This must be hard on the dealer to find a place to weld trailer and keep there repution. I feel sorry for the dealer

I think it's quite an exaggeration to say all welds on Exiss trailers are failing. We have almost 60k miles and 7 years on our Exiss Event.  Not one single weld has failed or cracked on our trailer, and we have had no other problems except for a leaky roof.  I also know several other Exiss owners who are happy with their trailers too and have had no weld problems, in fact I do not personally know a single unhappy Exiss owner.   For whatever reason, sometimes welds fail.  I would imagine that there is not a trailer manufacturer out there who hasn't had a weld(s) fail on a few of their trailers.  For example, have you read on other forums about the welds failing on more than one Sundowner and the ramps falling off? I have.    

Yes, there are Exiss trailers that come off the line with problems, but there's not a single trailer manufacturer out there that makes a perfect trailer everytime.  I have friends who have had problems with new a 4-star, a new Sooner, and a new Sundowner.  Does it mean they are bad trailers, no. 

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farmbabe
Reg. Nov 2003
Posted 2007-01-30 7:29 AM (#54720 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


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Posts: 1723
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I have a 6 yr old Exiss that I have owned three years. I hit the road every summer putting on lots of miles and no welds have failed. Can't complain at all with the quality of the trailer.
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justcruzin
Reg. Oct 2004
Posted 2007-01-30 8:42 AM (#54724 - in reply to #54660)
Subject: RE: Anyone else have an issue with their Exiss?


Member


Posts: 25
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Location: arizona
Originally written by crowleysridgegirl on 2007-01-29 9:25 AM

Justcruzen;Hey,it's not this guy's fault that he didn't do whatever it is you think people are supposed to do when they look at trailers.

Believe you me,if anybody looks at trailers,it is us.We have looked over them over and over before we ever bought a LQ.Like he says,the average person wouldn't notice something like this.

I've seen shoddy workmanship on the most "expensive" and supposedly best rated trailers on the market.It can happen with any trailer manufactured under todays' timelines,Bloomer,Hart,ect.ect.Not just Exiss.

By the way,we just bought a new Exiss.What you pull might be considered a piece of crap by somebody else,too.

Excuse me, BUT when I was looking for a trailer I looked at Exiss, Featherlite, Sooner, Bloomer, 4 Star and several others. I AM NOT a "aerospace engineer, aircraft machanic or a custom fabricator" and I could see the Exxis was not up to my standard.  I have several friends that did buy the Exiss trailers and are very unhappy with them, roof leaking, windows not closing properly, not opening up either, or better yet falling out, welds breaking so on and so forth.

When I spend large amounts of $$$$, I want to get something that is going to last! The trailer I own now has NEVER been to the shop! (2001 model) NOT one time, I haul hard, many trips to OK, TX, FL, CA NV, UT, NM, and several other states.

If you, or anyone else, consider the trailer that I haul, (a 4 Star) crap you are intitled to your opinion, as I am intitled to mine. I stick to what I say, IMO Exiss are inferior!

 

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Spooler
Reg. Aug 2006
Posted 2007-01-30 9:20 AM (#54727 - in reply to #36688)
Subject: RE: Anyone else have an issue with their Exiss?


Extreme Veteran


Posts: 544
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Location: Claxton, Ga.
Hmmmmm, Friend of a friend who was married to her other friends daughter inlaw's uncle.  O.K.
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